Karen Diane Knight
Patient Financial Services Specialists
Fort Mill,South Carolina
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Patient Financial Services Specialist
Atrium Healthcare
Charlotte, NC (Remote)
10.2014 - Current
- Provided administrative and supervisory support * Trained and supervised all new personnel on front office policy and procedures * Coordinated patient insurance referrals * Coordinated physicians schedules for the calendar year * Greets and assists customers, patients, and visitors * Acts with a sense of urgency when dealing with patients and workflow *Verifies all patients have orders with diagnosis and referring physician information including a legible physician signature * Performs point-of-service collections in a professional manner * Acts and communicates in a professional manner, appropriate for the healthcare setting * Identifies patients utilizing two forms of identification; armbands all patients and explains the registration process to all patients. Assists patients with undressing needs if required *Responds to emergencies in the department following processes identified for that particular area * Assists in meeting
- Departmental goals, point-of- service collections and registration accuracy.
Front Desk Supervisor
Richmond Family Practice
10.2007 - 04.2013
- Adhered to strict HIPAA guidelines to protect patient privacy
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Provided prompt, polite and professional in-person and telephone customer service
- Updated patient information and insurance details for accurate electronic medical records
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Prepared patient charts by gathering and organizing medical records ahead of appointments
- Used Electronic Medical Records to schedule appointments for doctor visits and procedures
- Registered patients and completed associated paperwork for accurate records
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Obtained pre-authorization from insurance companies ahead of medical services
- Received, recorded and filed medical payments by check, cash, and credit card
- Reconciled daily payments received and prepared deposits for smooth office finances
- Performed various administrative tasks by filing, copying and faxing documents
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Placed new supply orders, managed inventory and restocked clerical spaces
- Prepared and processed patient referrals and transfer requests
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
Patient Services Representative
Southeast Renal Associates
Charlotte, NC
10.1997 - 10.2007
- Handled multiple incoming phone lines * Registrar patient appointments * Insurance verification * Accounts receivable *Provided administrative and supervisory support * Trained and supervised all new personnel on front office policy and procedures * Coordinated patient insurance referrals * Established and Coordinated physicians schedules for calendar year.
Education
Associate of Hospital Administration -
The University of Phoenix
Tempe, Arizona06.2013
Bachelor of Bachelors - Healthcare Administration, Administration
The University of Phoenix
Tempe, Arizona06.2016
Master of Business Administration - Human Resources
The University of Phoenix
Tempe, AZ06.2018
Skills
- Joined Peer Interview Team in 2016, Employee
- Engagement Ambassador (2015)
- Familiar with FAA regulations of transmittal of
- Airmen flight physicals
- Ordered front Office supplies
- Computer ( EPIC, OneSource, Medicare E-Palmetto, All scripts, VMware, Mysis, Meditech, Centricity, Medical Manager, PCN Benchmark, FirstNet, Wells Fargo, Carolinas Payerlink, Microsoft Word Excel, PowerPoint)
- Excellent verbal and written Communications Skills
Timeline
Patient Financial Services Specialist
Atrium Healthcare
10.2014 - Current
Front Desk Supervisor
Richmond Family Practice
10.2007 - 04.2013
Patient Services Representative
Southeast Renal Associates
10.1997 - 10.2007
Associate of Hospital Administration -
The University of Phoenix
Bachelor of Bachelors - Healthcare Administration, Administration
The University of Phoenix
Master of Business Administration - Human Resources
The University of Phoenix