Karen E. Lancaster
Lawrence,NJ
Summary
Well-qualified Leasing Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
33
33
years of professional experience
Work History
Head of Human Resources
Tribaja
01.2022 - Current
- Increased employee engagement by implementing innovative HR programs and initiatives.
- Streamlined recruitment processes for increased efficiency and reduced time-to-fill rates.
- Developed comprehensive onboarding programs to improve new hire retention and productivity.
- Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
- Implemented effective performance management systems for ongoing employee development and growth.
- Championed diversity and inclusion efforts, fostering a more inclusive workplace environment.
Department Supervisor
The Home Depot Inc
10.1991 - 06.2022
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Deceased employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback and effective listening.
- Mentored new staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
Apartment Leasing Agent
Kaplan Properties
03.2019 - 04.2019
- Created community engagement with the organization of various events, fostering a positive living environment for all residents including fur babies.
- Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients..
Leasing Agent
Lincoln Property
06.2018 - 02.2019
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Used Yardi and Entrada to keep record of financial transactions and rental applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Invited prospects to fill out application upon completion of property tour.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
Education
Human Resources Training
University of Phoenix
Jersey City, NJAdmin Specialist
USA Army
Orangeburg, NY06.1984
Skills
- Organizational Development
- Diversity and Inclusion
- Performance Appraisals
- Retention Strategies
- Problem-solving aptitude
- Task Prioritization
- Knowledge on Yardi and Entrada
- Negotiation Tactics
- Trained on the Fair Housing Laws
Timeline
Head of Human Resources
Tribaja
01.2022 - Current
Apartment Leasing Agent
Kaplan Properties
03.2019 - 04.2019
Leasing Agent
Lincoln Property
06.2018 - 02.2019
Department Supervisor
The Home Depot Inc
10.1991 - 06.2022
Human Resources Training
University of Phoenix
Admin Specialist
USA Army
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