Karen E. Rodriguez
San Jose,California
Summary
A highly ambitious individual with 10+ years of experience in the auto & financial services industry. Demonstrating strong skills in both loan processing, and customer service. Exceptional attention to detail and strong problem-solving abilities. Prepared to start a career and make meaningful contributions to promote growth and success for companies and clients.
Overview
13
13
years of professional experience
Work History
Loan Funder
Greater Access Financial
11.2021 - Current
- Managed a high volume of loan applications while maintaining strict attention to detail and accuracy.
- Prepared documents for underwriting by verifying client income, credit reports, and other assets.
- Maintained strict confidentiality of bank records and client information.
- Reviewed loan files for completeness, identified missing documentation.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions.
- Developed strong relationships with clients, resulting in increased referrals and repeat business for the company.
- Assisted our customer service & collections departments during down time.
- Processed debtor payments and updated accounts to reflect new balance.
- Responded to customer inquiries and provided detailed account information.
- Reduced outstanding receivables by following up on past due payments and negotiating payment arrangements.
- Negotiated settlements within approved guidelines.
- Entered client details and notes into system for other agents to review.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Initiated repossession process upon failure of other collection methods.
Finance Assistant
Fremont Toyota
11.2013 - 11.2021
- Managed problem solving for upper management in order to get contracts funded on time.
- Presented errors to finance director after reviewing paperwork.
- Collaborated with finance department to expedite loan approvals, and loan funding.
- Strengthened relationships with financing partners by providing timely updates on outstanding loans and ensuring prompt payments were received.
- Managed around 30-40 phone and email correspondence and handled incoming and outgoing calls, emails, mail , and faxes.
- Assisted coworkers and staff members with translation when needed.
Salesperson
Fremont Toyota
02.2012 - 11.2013
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Partnered up with team members to reach sales goals, making the workplace a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts, securing favorable terms for both the company and the client.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
Office Assistant/Spanish Translator
Centro Ayuda Legal Para Inmigrantes
09.2012 - 12.2012
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean office.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and in-office visitors.
- Facilitated customer service by promptly addressing inquiries and concerns via phone and email.
- Kept office supplies organized and stocked, placing orders promptly.
- Interpreted spoken and written languages other than English and vice versa.
- Interpreted conversations between foreign language-speaking clients and others.
- Enhanced communication by providing accurate translations of documents and presentations.
- Reviewed, edited and proofread translated documents for accuracy.
Education
No Degree - Business Administration And Management
Heald College
Milpitas, CAHigh School Diploma -
Willow Glen High School
San Jose, CA05.2012
Skills
Customer Service
Time Management
Professionalism and Integrity
Excellent Communication
Strong attention to detail
Loan Documentation Knowledge
Loan Processing Familiarity
Computer Software Familiarity
Collaboration and Teamwork
Problem-solving abilities
Call center experience
Languages
Spanish
Native or Bilingual
Timeline
Loan Funder
Greater Access Financial
11.2021 - Current
Finance Assistant
Fremont Toyota
11.2013 - 11.2021
Office Assistant/Spanish Translator
Centro Ayuda Legal Para Inmigrantes
09.2012 - 12.2012
Salesperson
Fremont Toyota
02.2012 - 11.2013
No Degree - Business Administration And Management
Heald College
High School Diploma -
Willow Glen High School
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