Karen Elaine Makinster
Woodburn,OR
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to your team.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Legacy Health Systems
09.2021 - Current
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Greeted and assisted patients with check-in procedures.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Certified Medical Assistant
Legacy Health Systems
09.2015 - Current
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Prepared and administered medications to alleviate patient symptoms.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Completed EKGs and other tests based on patient presentation in office.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
Certified Medical Assistant
Silverton Hospital
09.2011 - 09.2015
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Prepared and administered medications to alleviate patient symptoms.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Completed EKGs and other tests based on patient presentation in office.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Quality Control Technician
Magno-Humphries Laboratories, Inc
04.1999 - 09.2011
- Conducted investigations into questionable test results.
- Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Developed and implemented procedures to meet product quality standards.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Developed and implemented quality control processes to meet product standards.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Assessed products or services to evaluate conformance with quality standards.
Education
Associates Degree in Arts-Oregon Transfer -
Portland Community College
Portland, OR06.2019
Associate of General Studies -
Portland Community College
Portland, OR06.2019
Medical Assistant - Medical Assisting
Everest Institute
Tigard, OR04.2010
Skills
- Technical Troubleshooting
- Interpreting physician orders
- Medical Transcription
- Information Collection
- Patient check-in
- Heartsaver CPR AED
- Punctual and Hardworking
- Registration and Admissions
- Medical Terminology
- Flexible Schedule
- Explaining Policy and Procedures
- Customer Service
Timeline
Patient Access Representative
Legacy Health Systems
09.2021 - Current
Certified Medical Assistant
Legacy Health Systems
09.2015 - Current
Certified Medical Assistant
Silverton Hospital
09.2011 - 09.2015
Quality Control Technician
Magno-Humphries Laboratories, Inc
04.1999 - 09.2011
Associates Degree in Arts-Oregon Transfer -
Portland Community College
Associate of General Studies -
Portland Community College
Medical Assistant - Medical Assisting
Everest Institute
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