Karen G. Contreras-Giron

• Work with Blind and Low Vision Students
• Experience with Tk through 12th grade students.
• Transcribe educational materials into Braille; for blind students, using specialized equipment and software, adhering to Braille standards UEB, Nemeth or braille 1, based on their needs.
• Work closely with students to ensure materials are accurately transcribe in braille and accessible for them.
• Stayed organized and kept detailed records to accurately track student progress.
• Teach and support students with technology.
• Translate on IEPs, meetings or calls
• Communicate effectively with teachers, students, peers and families.
• Under the supervision of a credential teacher I follow instructions to teach braille curriculum to students.
• Implement, teach, and support students with Daily living skills
• Create art, and tactile materials for blind or low vision students.

• Maximize the depth and profitability of the customer’s relationship by partnering with sales specialists in retail Lending, Investments and other product areas to ensure an outstanding customer experience. •

Acquire, retain, and expand customer relationships.

•Proactively meet with customers face to face and over the phone to discover their financial needs and provide product and service recommendations •Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

•Provide a full range of banking services to individual customers, emphasizing personal financial counseling and customer service.

•Develop strategies to grow the client base and implement appropriate sales plans to target prospective customers.

•Resolve customer complaints, issues promptly and effectively.

•Achieve personal production goals by expanding existing relationships and acquiring new relationships, utilizing effective calling techniques and leveraging bank products and services.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Coached sales associates in product specifications, sales incentives, and selling techniques, to increasing customer satisfaction.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to raise customer satisfaction ratings.
• Manage operational aspects of store through strong organizational systems, delegation, and strong communication.
• Interviewing, Hiring and Firing Staff.
• Achieving every day, weekly and monthly store and personal goals.
• Ensuring operational and costumer service company standards. Implemented training courses for new sale associates, coached on sales techniques.
• Provide an outstanding customer Service, b solving all corporate and customer needs and problems.
• In charge of Visual Standards.
• Process Payroll in a timely manner.
• Manage $90,000 plus cash from sales.