Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Gaxiola Jimenez

Fairview,United

Summary

Office Assistant with over 10 years of experience providing optimal assistance to companies so they can focus on overall business goals. Bringing forth exceptional customer service skills with an ability to communicate effectively between all departments. Tech-savvy professional with the flexibility to work in both fast and slow-paced environments. Committed to offering superior administrative and clerical support, while serving as a dedicated assistant to office staff. Passionate and knowledgeable Office Clerk with vast experience providing administrative and management skills in office settings. Accustomed to addressing the changing needs of an office and supporting colleagues and superiors with excellent assistance skills. I bring forth high quality organizational skills and a self-motivated drive to achieve excellence. Highly skilled Office Administrator with an impressive background specializing in administrative work and office support. Dependable Office Specialist with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

9
9
years of professional experience

Work History

Office Specialist 2

Multnomah County Portland
09.2016 - Current
  • Scheduled and held office hours to provide one-on-one assistance to patients
  • Average of 1,100+ calls monthly
  • Background experience for many years on Software (Epic)- Navigating and Scheduling
  • Assisted in daily operations of the medical office, including filing and maintaining patient and office records
  • Performed general office duties, such as ordering supplies and equipment and maintaining office equipment
  • Greeted customers in a friendly and professional manner, resulting in a X% increase in customer loyalty
  • Identified and escalated complex customer issues to the appropriate department for resolution
  • Provided accurate and timely responses to customer inquiries
  • Trained and mentored new call center representatives on customer service policies, procedures, and best practices

Office Specialist

Clackamas County Happy Valley
02.2015 - 09.2016
  • Assisted guests with reservations, check-ins, and check-outs
  • Maintained a clean and organized front desk area
  • Maintained a friendly, welcoming atmosphere for all customers
  • Handled complaints and inquiries in a professional manner
  • Scheduled appointments, meetings, and events
  • Assisted with ordering office supplies and equipment
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Completed clerical tasks such as filing, copying, and distributing mail.

Education

High School Diploma -

Sam Barlow High School

Skills

  • 1,000 outbound and incoming calls retrieved
  • 6 years experience with (Epic , MMIS , CIM)
  • 1 Year of Supervisor in Child Development
  • 2 Years of ASL
  • Community-oriented primary care services
  • Highly Organized Expert
  • Customer Relations Expert
  • Critical thinking and problem
  • Solving
  • Expert
  • Team Player Expert
  • Specialist Referrals
  • Database Uploading
  • Obtaining Authorizations

Languages

Spanish
Native or Bilingual

Timeline

Office Specialist 2

Multnomah County Portland
09.2016 - Current

Office Specialist

Clackamas County Happy Valley
02.2015 - 09.2016

High School Diploma -

Sam Barlow High School
Karen Gaxiola Jimenez