Grace Wright
Clearwater
Summary
Dedicated customer service professional with a proven track record in improving customer satisfaction and team efficiency through effective communication and collaboration and attention to detail.
I am excited to bring my fresh perspective and strong work ethic to a dynamic team. I am looking for an organization that values continuous learning and is dedicated to mentoring early-career professionals
As I transition into the professional world, my goal is to find a company where I can establish long-term roots, develop my skills, and make a meaningful impact.
Overview
3
3
years of professional experience
Work History
Customer Service
Publix
Clearwater, FL
06.2023 - Current
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Supported team with customer service issues, voids and returns.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Worked with customer service representatives to handle escalated customer issues.
- Provided exceptional customer service, resolving issues promptly and exceeding expectations.
- Improved team efficiency with thorough training on customer service protocols.
- Reconciled cash registers and daily sales reports to ensure accuracy.
- Assisted in training new associates on cash office procedures and policies.
Education
High School Diploma -
Clearwater High School
ClearwaterSkills
- Friendly customer service
- Balancing Cash
- Front End Coordinator
- Organizing and planning schedule
- Cash office paperwork
- Microsoft - Word/Power Point/Excel/Outlook
- Teamwork & Collaboration: Resolve conflicts and cooperate with others to ensure customer satisfaction
- Customer Service: Patience, empathy, and a friendly attitude
Timeline
Customer Service
Publix
06.2023 - Current
High School Diploma -
Clearwater High School