Karen I Heflin
Summary
To enhance my professional skills in a dynamic and stable work place, so that I can solve problems in a effective, creative manner in a challenging position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
Palmetto Digestive Disease
03.2024 - Current
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Updated patient accounts with information obtained from internal departments or external sources.
- Processed credit card payments from patients in accordance with office policy.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Provided customer service support to patients who had questions about their bills or payments due.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Posted charges, payments and adjustments.
- Developed strategies for improving collections performance while reducing bad debt write-offs.
Instacart Shopper
Instacart
Charleston, SC
06.2021 - Current
- Verified product quality and quantity against customer orders.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Delivered groceries on time according to company standards for customer satisfaction.
- Provided exceptional customer service throughout the shopping experience.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
Call Center Representative
Palmetto Digestive Disease
Charleston, SC
02.2021 - Current
- Performed outbound calls to remind patients about upcoming appointments.
- Managed incoming calls and scheduled appointments for patients.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Educated patients on proper use of medications, treatments, and follow-up care instructions.
- Verified insurance eligibility for patients prior to scheduling appointments or procedures.
- Engaged with patients in an empathetic and professional manner at all times.
- Assisted in resolving patient complaints in a timely manner.
- Entered patient data into electronic health records accurately and efficiently.
- Followed HIPAA guidelines when handling confidential patient information.
- Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
- Collaborated with physicians, nurses, and other staff members as needed.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Uber Eats Driver
Uber Eats
Charleston, SC
01.2019 - 04.2020
- Delivered packages to customers in a timely and efficient manner.
- Adhered to company policies and procedures related to safety and security standards.
- Organized delivery routes to maximize efficiency and minimize travel time.
- Provided customers with excellent customer service throughout the delivery process.
- Picked up orders from restaurants when necessary in accordance with company policy.
- Delivered food items to customers in a timely manner, following all safety protocols.
- Utilized GPS navigation system to locate addresses quickly and accurately.
- Maintained cleanliness of vehicle to comply with health regulations and standards.
Medical Office Assistant
MUSCP
Charleston, SC
01.2012 - 01.2018
- Company Overview: (UMA)
- Greeted patients professionally, managing and updating patient records in Epic system, scheduling and confirming appointments, maintained check in/check out, phone room and the reception area, performing general accounting and billing services, charge posting, cash management, customer service, transcribing treatment notes, processing insurance information, managing email and mail traffic, answered phones, fax and copy, message distribution and referral management
- (UMA)
Education
Associate Degree of Applied Science - Medical Assisting
Miller-Motte Technical College
North Charleston, SC01.2010
High School Diploma -
Franklin K Lane HS
Queens, NY01.1991
Skills
- Clerical skills
- Computer skills
- Microsoft Word
- Excel
- Outlook
- Verbal instructions
- Written instructions
- Interpersonal skills
- Office etiquette
- Phone skills
- Customer service
- Health and safety standards
- Public speaking
- Multi-tasking
- Quality assurance
- Compliance
- HIPAA
- CLIA
- OSHA
- Patient satisfaction
- Verbal communication
Certification
- Medical Courier Training
- Bloodborne Pathogen (BBP)
- HIPAA
Timeline
Medical Billing Specialist
Palmetto Digestive Disease
03.2024 - Current
Instacart Shopper
Instacart
06.2021 - Current
Call Center Representative
Palmetto Digestive Disease
02.2021 - Current
Uber Eats Driver
Uber Eats
01.2019 - 04.2020
Medical Office Assistant
MUSCP
01.2012 - 01.2018
Associate Degree of Applied Science - Medical Assisting
Miller-Motte Technical College
High School Diploma -
Franklin K Lane HS
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