Karen I Heflin
Administrative/Billing Specialist
Summerville,SC
Summary
Dedicated and detail-oriented professional with strong customer service, and medical billing knowledge. Skilled in communication, organization, data accuracy, and maintaining confidentiality. Proficient in managing documentation, insurance processes, and client interactions while ensuring efficiency and professionalism in face- paced enviornments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CSR/Medical Billing Assistant
Palmetto Digestive Disease Specialists
Charleston, SC
02.2021 - 09.2025
- Performed outbound calls to remind patients about upcoming appointments.
- Managed incoming calls and scheduled appointments for patients.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Educated patients on proper use of medications, treatments, and follow-up care instructions.
- Verified insurance eligibility for patients prior to scheduling appointments or procedures.
- Engaged with patients in an empathetic and professional manner at all times.
- Assisted in resolving patient complaints promptly.
- Entered patient data into electronic health records accurately and efficiently.
- Followed HIPAA guidelines when handling confidential patient information.
- Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
- Collaborated with physicians, nurses, and other staff members as needed.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Confirmed patient insurance coverage.
- Verified eligibility and benefits before services are provided.
- Recorded patient payments.
- Applied adjustments and tracked balances.
- Generate and explain patient statements.
- Set up payment plans if necessary.
Medical Courier Contractor
Driving With Kare Enterprises, LLC
Summerville, South Carolina
12.2024 - Current
- Responsible for safely transporting medical items between healthcare facilities in a timely and secure manner
- Follow HIPAA confidentiality guidelines.
- Handled biohazard materials properly.
- Ensure temperature-controlled items remain stable.
- Follow assigned routes.
- Meet strict delivery deadlines (especially for lab samples)
- Obtained signatures upon delivery.
- Maintained accurate delivery logs.
- Report delays or issues immediately.
- Keep vehicle clean and maintained.
- Follow safety regulations while driving.
Instacart Shopper
Instacart
Charleston, SC
06.2021 - 05.2023
- Verified product quality and quantity against customer orders.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Delivered groceries on time according to company standards for customer satisfaction.
- Provided exceptional customer service throughout the shopping experience.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
Uber Eats Driver
Uber Eats
Charleston, SC
01.2019 - 04.2020
- Delivered packages to customers in a timely and efficient manner.
- Adhered to company policies and procedures related to safety and security standards.
- Organized delivery routes to maximize efficiency and minimize travel time.
- Provided customers with excellent customer service throughout the delivery process.
- Picked up orders from restaurants when necessary in accordance with company policy.
- Delivered food items to customers in a timely manner, following all safety protocols.
- Utilized GPS navigation system to locate addresses quickly and accurately.
- Maintained cleanliness of vehicle to comply with health regulations and standards.
Medical Office Assistant
MUSCP
Charleston, SC
01.2012 - 01.2018
- Company Overview: (UMA)
- Greeted patients professionally, managing and updating patient records in Epic system, scheduling and confirming appointments, maintained check in/check out, phone room and the reception area, performing general accounting and billing services, charge posting, cash management, customer service, transcribing treatment notes, processing insurance information, managing email and mail traffic, answered phones, fax and copy, message distribution and referral management
- (UMA)
Education
Associate Degree of Applied Science - Medical Assisting
Miller-Motte Technical College
North Charleston, SC01.2010
High School Diploma -
Franklin K Lane HS
Queens, NY01.1991
Skills
- Clerical skills
- Computer skills
- Microsoft Word
- Excel
- Outlook
- Verbal instructions
- Written instructions
- Interpersonal skills
- Office etiquette
- Phone skills
- Customer service
- Health and safety standards
- Public speaking
- Multi-tasking
- Quality assurance
- Compliance
- HIPAA
- CLIA
- OSHA
- Patient satisfaction
- Verbal communication
Certification
- Medical Courier Training
- Bloodborne Pathogen (BBP)
- HIPAA
- OSHA
Work Preference
Salary Range
$40000/yr - $200000/yrTimeline
Medical Courier Contractor
Driving With Kare Enterprises, LLC
12.2024 - Current
Instacart Shopper
Instacart
06.2021 - 05.2023
CSR/Medical Billing Assistant
Palmetto Digestive Disease Specialists
02.2021 - 09.2025
Uber Eats Driver
Uber Eats
01.2019 - 04.2020
Medical Office Assistant
MUSCP
01.2012 - 01.2018
Associate Degree of Applied Science - Medical Assisting
Miller-Motte Technical College
High School Diploma -
Franklin K Lane HS