Karen Johanna Gonzalez
City of Fontana
Redlands,CA
2
Languages
1
Certification
11
years of professional experience
Bilingual customer service professional with 10 years of experience. Expertise in managing front desk operations, handling phone and email communications, scheduling appointments, and resolving customer concerns. Demonstrates strong organizational skills and effective money handling. Committed to delivering high-quality service and enhancing customer satisfaction.
Work History
Customer service assistant
10 Months- I have experience working at a Senior community center
- Greeting our guests in person or over the phone
- Check in guest by getting full names and personal information for events or programs in the center
- Entering and updating customer information in computer system
- scheduling appointments or meetings
- experience in money handling such as cash and credit cards
- i work with Microsoft word, excel, Outlook and data entry
Server
6 Years 5 Months- Serviced guests with food and beverage requests, ensuring timely and friendly experiences that enhanced customer satisfaction.
- Leveraged extensive menu knowledge to advise customers and successfully upsell items, contributing to increased sales.
- Coordinated front of house operations to ensure efficient service delivery.
Receptionist
11 Months- Greet our guests upon arrival
- Checking patients in and out
- Answer phone and manage appointments.
- Outbound calling patients for confirmation or rescheduling
- Updating and entering patient information/records into computer system
- Verifying insurance and collecting payments or co-pay.
- Filing paperwork and keeping the front office organized
- Communicating with dentists, hygienists, and dental assistants about days schedule
- data entry, microsoft outlook, Microsoft word and excel
Server
1 Year 9 Months- Advised guests on food and beverage choices, utilizing in-depth menu knowledge to enhance dining experience.
- Assisted with cleaning and restocking to maintain sanitary kitchen and dining areas, ensuring supplies were readily available for customers and staff.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately, ensuring timely delivery to tables.
- Trained new staff on menu items and best service practices.
Host/Expo/ToGo
1 Year 9 Months- Greet and seat all guests in a friendly manner and assist the overall guest flow of the restaurant
- Maintained constant motion to finish plates in the kitchen and deliver food quickly and accurately to guests.
- Welcomed guests and ensured positive dining experiences through attentive service.
- Managed seating arrangements to optimize flow and reduce wait times during peak hours.
- Collaborated with kitchen staff to communicate guest needs and dietary restrictions efficiently.
Education
High school diploma
No Degree - Business Administration
Skills
Customer service
Dental office etiquette
Microsoft Word
Excel
Outlook
and Data entry
Microsoft Words
Excel
Outlook
and Data entry
Appointment scheduling
Bilingual in English and Spanish
Problem-solving
Multitasking
Health and safety compliance
Certification
Fluent Spanish
Fluent English
Food handling certificate
RBS certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer service assistant
City of Fontana
02.2025 - 12.2025Read More
Receptionist
Redlands Village Family Dentistry
02.2020 - 01.2021Read More
Server
The Blazin Claw
10.2018 - 03.2025Read More
Server
Cajun Crab
01.2017 - 10.2018Read More
Host/Expo/ToGo
Applebees
04.2015 - 01.2017Read More
Bloomington high school
High school diploma
Read More
San Bernardino Valley College
No Degree from Business Administration
Read More