Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Joy Barkey

Mason

Summary

Skilled in operations management and staff development. Successfully enhanced customer satisfaction and streamlined processes, leading to improved efficiency. Proven ability in budget control and strategic planning, fostering a motivated team committed to excellence in service delivery.

Developed leadership and operational management skills within fast-paced business environment. Expertise in team collaboration, strategic planning, and process improvement. Seeking to transition into new field where these transferable skills can contribute to organizational success.

Overview

18
18
years of professional experience

Work History

Assistant General Manager

Days Inn By Wyndham
10.2023 - 03.2025
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Wheelchair Van Driver

Sioux Falls Wheelchair Transit Plus
03.2021 - 06.2023
  • Increased operational efficiency by maintaining knowledge of local traffic patterns and adjusting routes as necessary to avoid congestion or road hazards.
  • Fostered trust among passengers by maintaining strict confidentiality regarding personal information discussed during ride services.
  • Minimized customer complaints by consistently addressing concerns with empathy, professionalism, and prompt resolution efforts.
  • Developed strong relationships with clients by consistently providing exceptional customer service experiences during each interaction.
  • Collaborated with healthcare professionals to coordinate pick-up times and locations, streamlining scheduling processes.
  • Utilized GPS navigation systems effectively to ensure timely arrivals at each destination without sacrificing passenger safety or comfort levels.

Caregiver

Self-Employed
12.2019 - 02.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Retail Store Manager

Magic Buzz Inc.
01.2015 - 08.2019
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Bartender

DJ's Lounge & Resturaunt
07.2015 - 01.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Consultant

Plastic Surgery Institute of California
03.2007 - 04.2009
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
  • Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
  • Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.

Education

Certification - Cosmetology

Golden West College
Huntington Beach, CA
08-2010

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Budget control
  • Strategic planning skill
  • Sales forecasting
  • Sales coaching
  • Customer service
  • Staff hiring
  • Customer service management
  • Staff training/development

Timeline

Assistant General Manager

Days Inn By Wyndham
10.2023 - 03.2025

Wheelchair Van Driver

Sioux Falls Wheelchair Transit Plus
03.2021 - 06.2023

Caregiver

Self-Employed
12.2019 - 02.2021

Bartender

DJ's Lounge & Resturaunt
07.2015 - 01.2017

Retail Store Manager

Magic Buzz Inc.
01.2015 - 08.2019

Consultant

Plastic Surgery Institute of California
03.2007 - 04.2009

Certification - Cosmetology

Golden West College

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