Karen (Kay) Arnold
Coolville,OH
Summary
Skilled Material Handler with solid experience in warehouse operations, logistics and inventory control. Possess strong organizational skills, adept at handling multiple tasks simultaneously while maintaining high standards of work. Known for demonstrating initiative in problem-solving and team collaboration. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional in quickly mastering new skills. Customer-focused professional with a background in customer service roles. Known for providing great client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Highly experienced with inbound and outbound calls, and highly proficient in microsoft office programs
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Renovator
Personal Business
Coolville, Ohio
04.2024 - Current
- Prepared surfaces for painting by scraping, sanding, filling holes and cracks with putty or plaster.
- Mixed paint colors according to specifications and color charts.
- Protected furniture and flooring from paint splatter using drop cloths or plastic sheeting.
- Executed operations on woodworking tools such as table saws, sanders and skill saw achieving high accuracy.
- Prepared surfaces for installation by cleaning and leveling them.
- Applied adhesives to subfloors prior to laying down new flooring material.
- Worked with a variety of tools including saws, hammers, drills, screwdrivers.
- Removed old flooring materials, such as carpets or tiles, when necessary.
- Assembled, installed and repaired pipes, fittings and fixtures of heating, water and drainage systems according to specifications.
- Repaired and maintained plumbing by replacing washers in leaky faucets, mending burst pipes.
- Installed waste disposal units, dishwashers and water heaters.
- Tested electrical systems to ensure proper functioning and safety.
- Repaired faulty or damaged components on existing electrical systems.
- Vacuumed and pre-treated carpets with appropriate cleaning solutions.
- Performed spot removal, stain treatment, and deodorization of carpets.
- Utilized carpet shampooers to deep clean carpets.
Material Handler/Forklift Operator/Shipping and Receiving Clerk
Biolife Solutions
Athens, OH
01.2021 - 04.2024
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Verified accuracy of shipments against purchase orders and invoices.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Operated forklift in a safe manner to move large shipments within the facility.
- Monitored stock levels and placed orders when necessary to replenish supplies.
- Collaborated with supervisors to develop efficient methods for storing goods.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Transported hazardous materials safely according to established protocols.
- Ensured compliance with safety regulations while operating material handling equipment.
- Managed work area cleanliness by following company guidelines for organization.
- Utilized forklift to move inventory items.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Palletized boxes to increase movement and shipment efficiency.
- Logged unit quantities and entered data into inventory database.
- Used scanners to track parcel information, condition or receipt.
- Used digital database to keep records of units and stock moved.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Efficiently stocked sheet metal, hardware components and many other freezer products to the assembly line in a timely manner.
- Installed wiring harnesses and other electrical components in accordance with schematics.
- Tested assembled engines to ensure proper functioning prior to shipment.
- Performed detailed inspections of circuit boards to ensure quality and functionality.
- Installed components on circuit boards according to approved schematics, drawings, and technical specifications.
- Accurately entered and updated customer data into the company database system.
- Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
- Generated reports to track productivity and identify errors in data entry process.
- Maintained confidentiality of sensitive customer information records.
- Processed purchase orders, verified accuracy, tracked deliveries, and resolved discrepancies.
- Operated packaging equipment to package and label products.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
Shipping and Receiving Supervisor
Menards Inc. - Home Improvement
Athens, OH
10.2020 - 01.2021
- Supervised the daily activities of warehouse staff including assigning tasks and monitoring performance.
- Developed processes for efficient receiving operations, including unloading, sorting, storing, labeling, and tracking of goods.
- Reviewed invoices and bills of lading prior authorizing payment for shipment services rendered.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
Customer Service Desk Associate
Lowes Home Improvment
Athens, OH
02.2018 - 10.2020
- Processed payments and issued receipts for purchases of goods and services.
- Researched customer complaints using available resources.
- Provided technical support to customers regarding software applications and hardware setup.
- Maintained accurate records of customer interactions and transactions.
- Developed effective relationships with customers through friendly interactions.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
- Addressed inquiries from customers in a polite, professional, and efficient manner.
- Participated in training sessions to stay up-to-date on changes within the company's policies, procedures, and products.
- Tracked shipments for customers who purchased online items.
- Greeted customers, answered questions, and provided information on products and services.
- Assisted customers with placing orders or resolving product issues over the phone and in person.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Farm Hand
Family Business
Guysville, Ohio
04.2016 - 03.2020
- Maintained farm equipment such as tractors, harvesters, and other machinery.
- Performed general maintenance tasks around the farm, including repairing fences and buildings.
- Weeded fields manually or used specialized tools such as hoes or cultivators.
- Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
- Operated various wood cutting tools, such as chain saws, circular saws and hand saws.
- Measured and marked cuts on logs according to specifications.
- Cut logs into sections of specified lengths using power saws or handsaws.
- Transported wood from the cutting area to storage areas with a wheelbarrow or other equipment.
- Assisted in loading cut lumber onto trucks for delivery.
- Stacked cut lumber neatly in designated areas for drying, sorting, and storage purposes.
Education
Riverdale High School
Murfreesboro, TNSkills
- Warehouse Organization
- OSHA Compliance
- Forklift Operation
- Stock Rotation
- Goods Transport
- Cycle counting
- Equipment safety
- Pallet Jack Operation
- Material packaging
- Logistics
- Shipment Palletization
- Storage Organization
- Dock leveling
- Safety Training
- Cleaning and Organizing
- Bin consolidation
- Stacking and Staging
- Packaging and Labeling
- Sorting and Labeling
- Deadline Adherence
- Material Loading and Unloading
- Shipping Documentation
- Stock control
- Accuracy and Precision
- Rotation procedures
- Staging and sorting
- Inventory staging
- Hazardous Materials Handling
- Order Verification
- Lockout and tagout procedures
- Material Handling
- Material storage
- Pulling and Staging
- Cycle Counts
- Package handling
- Manufacturing
- Attention to Detail
- Materials handling and transport
- Warehouse Safety
- Documentation skills
- Pallet organization
- Assembly and production
- Loading and unloading
- Order Picking
- POS Systems
- Barcode scanning
- Shipping and receiving
- PPE Policy Adherence
- Truck loading and unloading
- MS Office expertise
- Inbound and Outbound Calling
- Data Entry
- Order Fulfillment
- Customer Service
- Cash Register Operation
- Teamwork and Collaboration
- Stocking and Receiving
- Phone Etiquette
- Customer Assistance
- Returns and exchanges
- Punctual and Dependable
- Microsoft Excel
- Basic Mathematics
- Clear Communication
- Microsoft Outlook
Affiliations
- Some of my hobbies include, Book writing, Reading, computer workflow with Excel/word//Open Office
- designing of houses, Floor reworking as in sanding and putting down hardwood floors, painting, installing light fixtures, painting, room designing
- crafts, sewing,
- woodworking with skill saw, sander, dremel
- housekeeping, buffing floors, vacuuming, carpet cleaning.
- elderly care home health
Certification
- Forklift certified
Languages
English
Professional
References
References available upon request.
A little about me
I was born and raised in Tennessee. I have always been interested in technology I enjoy working with computers. I enjoy learning new things and driving to experience as much as i can. I plan to pick up as many licenses I can a career goal for me is to be a jack of all trades
Timeline
Home Renovator
Personal Business
04.2024 - Current
Material Handler/Forklift Operator/Shipping and Receiving Clerk
Biolife Solutions
01.2021 - 04.2024
Shipping and Receiving Supervisor
Menards Inc. - Home Improvement
10.2020 - 01.2021
Customer Service Desk Associate
Lowes Home Improvment
02.2018 - 10.2020
Farm Hand
Family Business
04.2016 - 03.2020
- Forklift certified
Riverdale High School
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