Karen (Kay) Baylor
Nocona,490
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Personable Customer Service Representative offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Conscientious Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
8
8
years of professional experience
Work History
Clerk III
Texas Health And Human Services
Cleburne, TX
10.2010 - 01.2013
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Entered Type data using Software, following procedures to keep information private.
Customer Servicel Representative
AT&T Wireless
MacGregor , TX
03.2008 - 03.2009
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients over phone to answer questions and address complaints.
Customer Service Representative
Smith Furniture
Waco, TX
08.2000 - 09.2005
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Entered orders into IBM computer database system.
- Followed up with customers about resolved issues and completed parts orders and delivery to maintain high standards of customer service.
Education
Computers
McLennan Community College
Waco, TX01.1999
Skills
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Order and Refund Processing
- Upselling Products and Services
- Call Documentation
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Needs Assessment
- Answering Customer Questions
- Electronic Information Systems
- Consulting Supervisors
- Telephone Management
- Customer Service and Assistance
- Merchandise Arrangements
- Credit Card Payment Processing
- Excellent Attention to Detail
- Administrative and Office Support
- Patient and Empathetic
- Computer Proficiency
- Merchandise Orders and Exchanges
- Solving Customer Concerns
- Promoting Brand and Company Identity
- Critical Thinking
- Document and Records Management
- Policy and Procedure Adherence
- Proficiency in Microsoft Office and G Suite
- Complaint Response
- Customer Information Databases
- Establishing and Maintaining Customer Relationships
- Sales and Upselling
- Team-Oriented and Cooperative
- Skilled in Microsoft Office
- Proactive Self-Starter
- Complex Product Knowledge
- Recommending Solutions
Timeline
Clerk III
Texas Health And Human Services
10.2010 - 01.2013
Customer Servicel Representative
AT&T Wireless
03.2008 - 03.2009
Customer Service Representative
Smith Furniture
08.2000 - 09.2005
Computers
McLennan Community College
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