Karen L. Galdamez
Baltimore
Summary
Secure a position where my skill set can be effectively utilized to ensure professional growth SUMMARY OF QUALIFICATIONS Organized, efficient and precise with strong communication skills Ability to adapt to constantly changing assignments Coordinate multiple projects and meet deadlines under pressure Willing to assume increased responsibility Great attention to detail and strong follow through.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Fluent is Spanish as well
Overview
15
15
years of professional experience
Work History
Quality Concern Specialist
Medifast
11.2020 - 06.2023
- Reviewing the different sub types to determine the cause the product issue.
- Educated employees on specific QA sub types, details needed to be provided.
- Provided regular updates to team leadership on quality metrics and quality control by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions and providing feedback to clients.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Fixed identified issues to improve the quality of the product.
- Created and collaborated in implementation of customer complaints sub types.
Customer Support, Admin, Dispatcher
Machado Construction
05.2019 - 11.2021
- Process orders by phone calls in the dispatch system verify project number, mix design needed, any admixtures (fibers, calcium) get the correct address for the job and specific location when needed,
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Planned, organized, and managed work of subordinate drivers to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation and scanning them and email them to the proper department.
- Verifying the order and verifying the following details: slump, yardage, mix design and additional quality information
- Communicate with Shop to report issues with any Ready Mix trucks at job site or issues at the plant
- Maintaining the invoices in order for sand, stone, cement and match them with invoices and give them to accounting
- Entering the deposited checks on Excel spreadsheet
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed payments for COD orders to provide proof of transaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
Customer Service Representative III
Medifast
04.2010 - 12.2018
- Responsible for logging QA/QC complaints that resulted in process enhancements within various departments
- Conducted agent QA/QC training that resulted in more accurate entries in the product complaint form.
- Serve as a first level contact for resolution of escalated customer calls
- Answered constant flow of customer calls with minimal wait times.
- Provided training, evaluation and mentoring for new hires as a peer partner
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responsible for creating and servicing customer accounts as part of bi-lingual group
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Perto Heating Oil
08.2008 - 04.2010
- Answered customer telephone calls promptly to avoid on-hold wait times and servicing Bi-lingual clients.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Responsible for generating new customer accounts via inbound call center
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Serviced existing clients by taking payments, scheduling repair, maintenance and installation appointments.
Dispatcher
Atlantic Port Services
05.2009 - 02.2010
- Responsible for scheduling and dispatch of work crews
- Responsible for tracking of client shipments for processing and delivery verification
- Provided support to ensure day to day service and production goals are met using approved company guidelines
- Interacted with vendors and other external customers to facilitate timely delivery of services
Seasonal Tax Preparer
Liberty Tax Service
01.2008 - 03.2008
- Provided professional & informative client interaction using company tax software
- Completed all related tax forms in accordance with policies, and in compliance with legislation and regulations
- Audit all tax return forms for accuracy and fulfilment
- Research tax related questions and issues and responds to customers appropriately and within a timely manner
- Provided consultations to Spanish speaking clients
- Mastered all internal processes, systems and procedures
Education
High School Diploma -
Lansdowne High School
Lansdowne, MD05.2007
Skills
- Conduct Monitoring
- Customer Service
- Problem-Solving Skills
- Bilingual
- Microsoft Word
- Excel
- Remote Video Conferencing
- Word Processing
- Collaboration Skills
- Quality Improvement
- Safety Procedures
Walking, read, cook
I enjoy spending time with the family and travel to new places with them
I have 2 kids
I love to cook for my family
Languages
Spanish
Native or Bilingual
Timeline
Quality Concern Specialist
Medifast
11.2020 - 06.2023
Customer Support, Admin, Dispatcher
Machado Construction
05.2019 - 11.2021
Customer Service Representative III
Medifast
04.2010 - 12.2018
Dispatcher
Atlantic Port Services
05.2009 - 02.2010
Customer Service Representative
Perto Heating Oil
08.2008 - 04.2010
Seasonal Tax Preparer
Liberty Tax Service
01.2008 - 03.2008
High School Diploma -
Lansdowne High School
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