Karen L McMahan
Fenton,Missouri
Summary
Exceptional problem-solving and technical skills, and highly adaptable and dedicated. Successfully improved productivity and organization of inventory tracking by implementing various processes, which resulted in increased income, enhanced customer satisfaction, and minimized losses. With 29 years of experience in customer service and sales, including 8 years of inventory purchasing experience.
Overview
13
13
years of professional experience
Work History
Rental Manager
Common Cents Rental, Inc.
07.2015 - Current
- Increased sales by 30%
- Decreased loss by 95% due to implementing strict protocols
- Manage between 50-100 calls per day as well as help customers face to face.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Branch Manager
US Bank NA
02.2013 - 04.2015
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Exceeded monthly, quarterly and yearly sales goals.
- Increased branch incentive by 25%
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Assistant Manager
US Bank NA
10.2010 - 02.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Increased compliance passing scores by 15%
Education
High School Diploma -
Northwest High School
Cedar Hill, MO05.1997
Skills
- Sales Expertise
- Customer Service
- Training and Mentoring
- Adaptability
- Creativity
- Organization
- Time Management
- Teamwork
- Computer Skills
- Communication
Awards
Top Banker Highest Audit Score in District Best Book of Business in the District Highest Loans Fulfilled in Region
Timeline
Rental Manager
Common Cents Rental, Inc.
07.2015 - Current
Branch Manager
US Bank NA
02.2013 - 04.2015
Assistant Manager
US Bank NA
10.2010 - 02.2013
High School Diploma -
Northwest High School
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