Karen L Meredith

• Maintained up-to-date knowledge of product and service changes.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Answered constant flow of customer calls with minimal wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Promptly responded to inquiries and requests from prospective customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Recruited to handle a high volume of incoming queue calls from customers regarding all aspects of MBTA services.

• Respond to customer inquiries regarding scheduling, trip planning, and products.
• Demonstrating genuine caring for all customer issues with the highest level of customer service possible.
• Take customer complaints and forward to appropriate company department for resolution Where possible, providing immediate resolution for customer issues.
• Inform customers of how their complaint(s) were resolved once information is received from area via email, letter, or telephone.
• Track trends to identify problem areas for supervisory or upper management intervention and/or resolution.
• Utilized great decision making, conflict resolution skills, and ability to multi-task.
• Developed and maintained courteous and effective working relationships.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.
• Passionate about learning and committed to continual improvement.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Organized and detail-oriented with a strong work ethic.