Karen L Ramos
Fort Knox,KY
Summary
Highly motivated Healthcare Administrator with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Online Personal Shopper
Walmart
Radcliff, KY
06.2021 - Current
- Effectively communicated with customers to confirm orders, shopped at multiple stores when needed, and coordinated efficient delivery transfers
- Fostered strong customer relationships, cultivating loyal clientele, and consistently exceeded expectations during deliveries
- Provided attentive customer service by understanding their needs and recommending suitable products and services
- Maintained professional and friendly relationships with store personnel while assisting teammates during peak periods
Online Personal Shopper
Walmart
Fayetteville, NC
05.2018 - 06.2021
- Chose top-quality items to fulfil over 300 or more daily customer orders Satisfied customers with quick, accurate service under tight deadlines
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver
- Completed pickup and shopping orders for customers within local area.
Retail Salesperson
Walmart
Cranberry TWP, PA
09.2014 - 05.2018
- Takes responsibility for greeting customers, locating products, price-checking items, and organizing store shelves and displays
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide store, products and services information.
Call Center Representative
NFP Corp
San Juan, PR
12.2008 - 10.2013
- Ensure availability and readiness to answer calls by 7am while maintaining knowledge of provided information
- Regularly review account information to stay updated on client benefit changes
- Proficiently navigate computer systems to access necessary information during calls
- Handle complaints with empathy and professionalism
- Apply effective telephone etiquette to meet diverse customer needs
- Thoroughly document and categorize client inquiries for resolution
- Provide requested documents to clients, including certifications of coverage, formularies, reimbursements, and more.
Assistant Manager
Foot Locker
Mayaguez, PR
06.2002 - 12.2007
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Completed inventory audits to identify losses and project demand
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
Bachelor of Science, Healthcare Administration -
Purdue Global
West Lafayette, INSkills
- Complaint Resolution
- Inbound and Outbound Calling
- Paperwork Processing
- Data Entry
- Appointment Scheduling
- Customer Service
- Multi-Task Management
- Quality Control
- Conflict Mediation
- Active Listening
- Creative Problem Solving
- Sales Expertise
- Retail Marketing
- Positive and Professional
- Report Preparation
- Critical Thinking
- Computer Proficiency
- Sales proficiency
- Customer Relations
- Point of sale operation
- Dependable and Responsible
- Decision-Making
- Training and Development
- Planning and Coordination
- First Aid/CPR
- Stocking and replenishing
- Multi-line phone talent
- Recordkeeping strengths
- Order fulfillment
- Strategic sales knowledge
- Administrative support
- Chart pulling
- Patient greeting
- Directing callers
- Spanish fluency
- Medical terminology knowledge
- Complaint resolution
- System updates
- Insurance verifying
- Payment collection
- Medical insurance
- Report preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Online Personal Shopper
Walmart
06.2021 - Current
Online Personal Shopper
Walmart
05.2018 - 06.2021
Retail Salesperson
Walmart
09.2014 - 05.2018
Call Center Representative
NFP Corp
12.2008 - 10.2013
Assistant Manager
Foot Locker
06.2002 - 12.2007
Bachelor of Science, Healthcare Administration -
Purdue Global
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