KAREN M. CIGNARALE
Rochester,NY
Summary
Talented Processing Manager with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
20
20
years of professional experience
Work History
Loan Processing Manager
PrimeLending
03.2017 - 05.2023
- Brought down branch financial operating loss from $100,000 a year to $35,000 my first year and maintained minimal branch loss by implementing procedures for our loan processors
- Loan originators and closing coordinators to adhere to when sending out regulatory New York State Disclosures and reduced our compliance errors by 63%
- Trained underwriters how to evaluate NY State Grant Program Sonyma so the company could provide this loan program to first time homebuyers
- Trained the processing team to be decision certified processors so they could clear conditions and jr
- Underwrite loan applications
- With established procedures I put in place was able to reduce loan buy backs by 72% for my Branch
- Training of employees to follow procedures, loan quality, compliance regulations along with States and Federal Regulations
- Maintain employee records, timecards, and employee evaluations
- Structuring loans to help Originators get 60% of loans approved and closed that other Lenders could not originate.
Senior Mortgage Processor
Genesee Regional Bank
02.2013 - 03.2017
- Processed loan applications with many different programs closing 25 to 30 loans per month
- 100% customer satisfaction assisting them every step of the way through their home buying process
- Maintaining HMDA reporting monthly and quarterly following guidelines established by the home mortgage act disclosure regulations
- 95% accuracy at meeting target dates only missing target dates due to third party vendor delays only
Mortgage Processor
Hunt Mortgage
07.2012 - 12.2012
- Processed loan applications with many different programs closing 25 to 30 loans per month
- 100% customer satisfaction assisting them every step of the way through their home buying process
- Maintaining HMDA reporting monthly and quarterly following guidelines established by the home mortgage act disclosure regulations
- 95% accuracy at meeting target dates only missing target dates due to third party vendor delays only
Mortgage Underwriter
Nothnagle Home Securities
01.2006 - 07.2012
- Underwrote and Processed loan applications with many different programs closing 25 to 30 loans per month
- 100% customer satisfaction assisting them every step of the way through their home buying process
- Maintaining HMDA reporting monthly and quarterly following guidelines established by the Home mortgage act disclosure regulations
- 95% accuracy at meeting target dates only missing target dates due to third party vendor delays only
Loan Coordinator
Nothnagle Home Securities
05.2003 - 01.2006
- Maintained daily office functions
- Ensuring office supplies were ordered and maintained – did research and switched office supply vendors to cut our cost by 45%
- Trained employees to comply with company policies and procedures
- Structuring loans to help Originators get 60% of loans approved and closed that other Lenders could not originate
- IT support provided to loan originators and office managers to ensure no delays for customers loan application and ensure customer satisfaction.
Education
Associates degree - Administrative Assistant/Secretarial, Administrative Assistant/Secretarial (Legal
RBI
4.1995
Skills
- Mortgage Loan Processing
- Federal Statutes
- Accounts Payable and Accounts Receivable
- Oral and Written Comprehension
- Government Standards
- Compliance with Security Requirements
- Property Appraisals
- Data Integrity
- Loan Approval
- Bank Security Issues
- Microsoft Office
- Customer Inquiries
- Applicant Counseling
- Credit Application Review
- Standard Operating Procedure
- Serve Customer Needs
- Debt Ratios
- Loan Application Processing
- Customer Interaction
- Regulatory Disclosure Preparation
- Government Lending
- Customer Satisfaction
- Manage Complaints
- Performance Assessment and Improvement
- Analytical and Critical Thinking
Timeline
Loan Processing Manager
PrimeLending
03.2017 - 05.2023
Senior Mortgage Processor
Genesee Regional Bank
02.2013 - 03.2017
Mortgage Processor
Hunt Mortgage
07.2012 - 12.2012
Mortgage Underwriter
Nothnagle Home Securities
01.2006 - 07.2012
Loan Coordinator
Nothnagle Home Securities
05.2003 - 01.2006
Associates degree - Administrative Assistant/Secretarial, Administrative Assistant/Secretarial (Legal
RBI
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