KAREN M. FELDER
Atlanta,United States
Summary
Dynamic and proactive leader with a passion for guiding and expanding organizations. Possesses exceptional skills in strategic planning, problem-solving, and effective communication. Demonstrates a comprehensive understanding of business principles, project management, and team leadership. Known for a collaborative approach and an unwavering work ethic. Proficient in managing in-service customer relationships, acting as a liaison to enhance product performance and ensure contractual obligations are met, consistently exceeding customer expectations. Experienced Chief Executive Officer with a proven track record in risk assessment, solution development, and implementing transformative changes to drive sustainability and growth in tough market conditions. Expert at cultivating and enhancing both business and customer relationships.
Overview
24
24
years of professional experience
Work History
Chief Executive Officer
FELDER'S & FELDER FLIP, INC.
12.2020 - Current
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
ELEMENTARY EDUCATION SCHOOL TEACHER
GENESIS INNOVATION ACADEMY
02.2022 - 12.2023
- Led exercises and physical activities to engage students and develop physical skills.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Prepared lesson plans to teach age-appropriate exercises in alignment with school curriculum.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
- Built positive relationships with parents to involve families in educational process.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
Social Studies Instructor, Team Leader
Dekalb County Schools
08.2003 - 03.2022
- Established and supported positive educational environment for student learning.
- Established and communicated clear learning objectives and expectations to students.
- Devised lesson plans reflecting student educational, cultural and language diversity.
- Created lesson plans and made adjustments based on overall class performance throughout year.
- Developed instructional aids for classroom use and encouraged student participation.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Senior Customer Relationship Executive
THE HOME DEPOT
03.2000 - 09.2009
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Coordinated customer service team projects, achieving successful on-time completion.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
- Investigated and resolved customer inquiries and complaints quickly.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
Education
Master of Science - CURRICULUM INSTRUCTION AND ASSESSMENT
Jones International University
Englewood, CO06.2010
Bachelor of Science - Social Work
Florida State University
Tallahassee, FL02.1997
Skills
- MRO activities are driven through customer service delivery
- Operational Oversight
- Public Relations Understanding
- Strategic Partnership
- Process Improvement
- Organizational Leadership
- Budgeting and Cost Control
- Client Relations and Retention
- Conflict Management and Resolution
- Effective Workflow Management
Timeline
ELEMENTARY EDUCATION SCHOOL TEACHER
GENESIS INNOVATION ACADEMY
02.2022 - 12.2023
Chief Executive Officer
FELDER'S & FELDER FLIP, INC.
12.2020 - Current
Social Studies Instructor, Team Leader
Dekalb County Schools
08.2003 - 03.2022
Senior Customer Relationship Executive
THE HOME DEPOT
03.2000 - 09.2009
Master of Science - CURRICULUM INSTRUCTION AND ASSESSMENT
Jones International University
Bachelor of Science - Social Work
Florida State University
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