Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAREN M. FELDER

Atlanta,GA

Summary

Dynamic and proactive leader with a passion for guiding and expanding organizations. Exceptional skills in strategic planning, problem-solving, and effective communication. Comprehensive understanding of business principles, project management, and team leadership. Proficient in managing customer relationships, exceeding expectations. Experienced CEO with a proven track record in risk assessment and transformative changes to drive growth.

Overview

25
25
years of professional experience

Work History

Chief Executive Officer

FELDER'S & FELDER FLIP, INC.
Atlanta, GA
12.2020 - Current
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Developed strategic plans and objectives to ensure organizational growth and profitability.
  • Created financial models to forecast future business performance and identify areas of improvement.
  • Established policies, procedures, and protocols to improve operational efficiency.
  • Negotiated contracts with vendors, suppliers, and partners.
  • Led the recruitment process for executive-level positions within the organization.
  • Oversaw all aspects of financial management, including budgeting and forecasting.
  • Managed relationships with shareholders, stakeholders, customers, and other key constituents.

ELEMENTARY EDUCATION SCHOOL TEACHER

GENESIS INNOVATION ACADEMY
ATLANTA, GA
02.2022 - 12.2023
  • Led exercises and physical activities to engage students and develop physical skills.
  • Taught physical education classes covering exercise strategies, sports, and safety.
  • Prepared lesson plans to teach age-appropriate exercises in alignment with school curriculum.
  • Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
  • Built positive relationships with parents to involve families in educational process.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Collaborated with administrators on classroom policies, management strategies, and discipline.
  • Developed and implemented lesson plans for students in accordance with curriculum guidelines.
  • Assessed student performance using various methods such as tests, quizzes, projects and presentations.
  • Provided individualized instruction to each student by encouraging interactive learning.
  • Organized and supervised field trips, school events and activities.

Social Studies Instructor, Team Leader

Dekalb County Schools
Stone Mountain, GA
08.2003 - 03.2022
  • Established and supported positive educational environment for student learning.
  • Established and communicated clear learning objectives and expectations to students.
  • Devised lesson plans reflecting student educational, cultural and language diversity.
  • Created lesson plans and made adjustments based on overall class performance throughout year.
  • Developed instructional aids for classroom use and encouraged student participation.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Developed and implemented innovative lesson plans to engage students in the study of social studies topics.
  • Conducted research on current events and historical trends, to enrich student learning experiences.
  • Created assignments that were designed to assess student understanding of key concepts within social studies curricula.
  • Assisted students with developing critical thinking skills through guided discussions about various aspects of society.

Senior Customer Relationship Executive

THE HOME DEPOT
Atlanta, GA
03.2000 - 09.2009
  • Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Audited customer support procedures and collaborated regionally to promote standardization across offices.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Created and maintained customer service policies and procedures, contributing to improved customer retention.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Developed and implemented strategies to ensure customer satisfaction and loyalty.
  • Analyzed customer feedback data, identified trends, and provided recommendations for improvement.
  • Developed processes for resolving escalated customer issues quickly and efficiently.
  • Collaborated with marketing teams to design promotional campaigns targeting existing customers.
  • Provided training and guidance to junior team members on best practices in customer relations management.

Education

Master of Science - CURRICULUM INSTRUCTION AND ASSESSMENT

Jones International University
Englewood, CO
06.2010

Bachelor of Science - Social Work

Florida State University
Tallahassee, FL
02.1997

Skills

  • MRO activities are driven through customer service delivery
  • Operational Oversight
  • Public Relations Understanding
  • Strategic Partnership
  • Process Improvement
  • Organizational Leadership
  • Budgeting and Cost Control
  • Client Relations and Retention
  • Conflict Management and Resolution
  • Effective Workflow Management
  • Risk Management
  • Strategic Planning
  • Stakeholder Relations
  • Organizational Management
  • Regulatory Compliance
  • Consulting
  • Business Planning
  • Fiscal Management

Timeline

ELEMENTARY EDUCATION SCHOOL TEACHER

GENESIS INNOVATION ACADEMY
02.2022 - 12.2023

Chief Executive Officer

FELDER'S & FELDER FLIP, INC.
12.2020 - Current

Social Studies Instructor, Team Leader

Dekalb County Schools
08.2003 - 03.2022

Senior Customer Relationship Executive

THE HOME DEPOT
03.2000 - 09.2009

Master of Science - CURRICULUM INSTRUCTION AND ASSESSMENT

Jones International University

Bachelor of Science - Social Work

Florida State University

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KAREN M. FELDER