Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen M. Serrano

Lynn,MA

Summary

Dedicated, Optimistic, Enthusiastic and Creative Administrative/Finance Representative with excellent experience in various office settings. Take Initiative to make changes to procedures or tasks that will stimulate productivity. Maintain professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and extreme organization skills. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Welcome added tasks, especially when able to challenge my abilities.

Overview

18
18
years of professional experience

Work History

Office Manager/Bookkeeping/Accounts Payable Clerk

J. Bonafede Co. Inc.
Chelsea, MA
10.2017 - 02.2021
  • Worked closely with Owners (President and Treasurer).
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Performed full-cycle accounts payable processing for J Bonafede in a PO matching environment.
  • Matched purchase orders with corresponding backup documentation to vendor and freight invoices.
  • Performed full-cycle Inventory Invoices to obtain approval from the Owners to prepare for payment. Entered Non-Merchandise and Inventory Invoices in Edible System.
  • Entered payroll checks and resolved issues that arose with the employees.
  • Responded to all vendor inquiries, and interfaced with vendors to research and reconcile vendor statements and resolve discrepancies.
  • Researched AP/PO issues as they arose including but not limited to applying credit memos as needed, working with vendors on any PO issues, requested invoices or back up paperwork to ensure that vendors get paid on a timely manner.
  • Reconciled the Daily Deposits and reconciled the Bank Statement on a monthly basis.
  • Paid companies; weekly, monthly, quarterly and year end taxes and allocated Profit Sharing checks in the American Funds website.
  • Prepared check runs; usually on Thursdays in batches of 43 checks which included (ACH and Wire transfers).
  • Printed trial and balance sheets to prepare reports for year-end to close fiscal year and have the reports to the company's accountant by a deadline date.
  • Processed request for a Certificate of Liability Insurance.
  • Prepared reports for Company Audits.
  • Calculated, post business transactions, process invoices, verify financial data for use in maintaining accounts payable records, and provide other clerical support necessary to pay the obligations of the organization.
  • Clarified any questionable invoice items, prices or receiving signatures.
  • Obtained proper information and/or data regarding invoice payments.
  • Assembled invoices to be completed for payment.
  • Verified and calculated all extensions and totals on invoices (calculating and taking discounts when applicable).
  • Reviewed invoices and requisitions for satisfactory payment approval.
  • Checked vendor files for any previous payments and assign voucher numbers.
  • Maintained copies of invoices or correspondence necessary for files.
  • Prepared vouchers listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures.

    Reconcile bank statements

A/R-Receptionist

Moynihan Lumber, Accountemps
Beverly, MA
04.2011 - 11.2016
  • Checks were received via mail, drop box and in person.
  • Fill out deposit slips for checks & cash then sent to bank on a daily basis.
  • Researched payments to match invoice amount.
  • Applied payment to customers’ accounts by operating “Ponderosa”.
  • Made outbound calls to A/P or contact person to advise & or resolve any discrepancies in payment.
  • Received all incoming calls and routed appropriately or paged.
  • Collected PO’s, then stamped & mailed, by operating a metered stamp machine & mailed out 3 PO receipts daily, invoices were sent out on a, end of month basis, a list of customers requested delivery of invoices by unique instructions.
  • Created account for new customers and made changes per customers’ request and created sub accounts as well.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered phone promptly and directed incoming calls to correct departments.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Representative

Axelon/Citizens Bank, Card Claim Services
Medford, MA
06.2000 - 02.2011
  • E.B.O./, Compiled, sorted and verified the accuracy of data before crediting or debiting customer accounts.
  • Read source documents such as canceled checks, sales reports, bills, and entered data in specific data fields or onto tapes or disks for subsequent entry.
  • Compared data with source documents or re-entered data in verification format to detect errors.
  • Maintained daily log of activities.
  • Printed and processed the “Unmatched Reversal Report” by 11am.
  • Assisted co-workers with completing their daily duties such as heavy printing to correct GL entries, scanning, faxing.
  • Researched checks to determine authentication of account holder wrote credit slips for retracted checks, then logged in an excel spreadsheet.
  • Verified clients’ signatures & identifications for daily set-up of new accounts.
  • Prepared daily/weekly statements & fraud reports for corporate reviews.
  • Worked on daily operations for customers’ business accounts, applied checks, payments & credits to individual business accounts.
  • Prepared deposit slips, accounts receivables & entered orders into database.
  • Tracked & researched missing invoices, printed, mailed & faxed documentation as needed.
  • Processed invoices for vendors & maintained records in the database
  • Researched & resolved A/R issues & applied credit to proper accounts
  • Scheduled meetings for clients & appointments for customers
  • Distributed, tracked & reviewed invoices for correct payments
  • Performed bookkeeping, filing & corrected personal account forms

Education

Certificate: 600-hour office-based training with focus in Insurance & Financial Services -

YMCA Training Inc

Certificate: Five-month Business Finance & Computer skills training - undefined

Oficina Hispana

Certificate: Six-month Computer & Office skills training - undefined

LARE Training

Skills

  • Prioritization and Time Management
  • Reliable and Punctual
  • Courteous and Professional
  • Attention to Detail
  • Positive Attitude and Energetic
  • Personal Initiative and Creative
  • Bi-lingual (Speak, Read and Write) Spanish
  • A/R, A/P 7 years
  • Microsoft Office Suite proficiency
  • Known as an "Achiever"

Timeline

Office Manager/Bookkeeping/Accounts Payable Clerk

J. Bonafede Co. Inc.
10.2017 - 02.2021

A/R-Receptionist

Moynihan Lumber, Accountemps
04.2011 - 11.2016

Customer Service Representative

Axelon/Citizens Bank, Card Claim Services
06.2000 - 02.2011

Certificate: 600-hour office-based training with focus in Insurance & Financial Services -

YMCA Training Inc

Certificate: Five-month Business Finance & Computer skills training - undefined

Oficina Hispana

Certificate: Six-month Computer & Office skills training - undefined

LARE Training

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Karen M. Serrano