Karen "Michelle" Michael
Huntsville
Summary
Experienced healthcare professional prepared for this role. Skilled in patient care coordination, staff management, and operational efficiency. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Proficient in healthcare regulations, patient advocacy, and quality improvement initiatives.
Healthcare professional well-versed in managing patient care teams and improving clinical workflows. Proven record in enhancing patient outcomes through effective care plans and team collaboration. Known for adaptability and focus on achieving results through strong communication and problem-solving skills.
Experienced with managing patient care teams and optimizing clinical operations. Utilizes strategic planning to improve patient outcomes and streamline workflows. Strong understanding of leadership and patient advocacy, ensuring high-quality care and team efficiency.
Overview
20
20
years of professional experience
Work History
Patient Care Manager
Gentiva Hospice
11.2023 - Current
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
Clinical Manager
Aveanna Hospice
04.2022 - 11.2023
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of nursing services and patient care.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
Quality Assurance Nurse
Aveanna Hospice
01.2022 - 04.2022
- Established regular performance review meetings with nursing staff members, providing constructive feedback on areas requiring improvement while recognizing and celebrating achievements in quality assurance efforts.
- Enhanced compliance with regulatory standards through diligent monitoring of nursing procedures and protocols.
- Developed and implemented internal audits to ensure consistent adherence to established policies, procedures, and guidelines throughout the nursing department.
- Advocated for a culture of transparency surrounding quality assurance findings, fostering accountability among all levels of staff members within the organization.
- Reviewed medical records to ensure accuracy and completeness, leading to more effective care coordination among healthcare providers.
Admissions Nurse
Aveanna Hospice
08.2021 - 01.2022
- Facilitated smooth transitions for patients transferring between different levels of care within the hospital system.
- Assisted in developing new policies and procedures, enhancing the overall quality of patient care during the admission process.
- Settled incoming patients into rooms and verified adequacy of medical supplies and treatment equipment.
- Coordinated with multidisciplinary teams to ensure seamless transitions for patients entering various hospital departments.
- Attended in-house trainings and continuing education classes.
- Ensured timely discharge planning through active collaboration with case managers, social workers, physicians, and other relevant stakeholders.
- Interacted professionally with families and provided empathetic support and professional guidance.
- Educated patients on available services, resources, and support systems throughout their hospital stay.
- Assessed new patients' care plans and administered prescribed medications and treatments.
- Improved patient satisfaction by providing compassionate and efficient admissions service.
- Directed patient admission and discharge tasks while managing patients and coordinating care.
Clinical Manager
Kindred Hospice
05.2020 - 08.2021
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
Case Manager
Kindred Hospice
06.2018 - 05.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Case Manager
Humana Inc.
08.2015 - 06.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Case Manager
Hospice Family Care
11.2013 - 08.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Registered Nurse
Huntsville Hospital
07.2011 - 02.2014
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Director of the Homicide Survivors Program
Family Services Center
01.2009 - 07.2011
- Provided individual and group counseling for people who lost loved ones to homicide or vehicular homicide.
- Supported families through the judicial process by attending trials and parole hearings at the state capital.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Grief Counselor
Family Services Center
04.2005 - 01.2009
- Provided individual and group counseling for people who lost loved ones to homicide or vehicular homicide.
- Supported families who had lost loved nes to homicide through attending trials with them and parole hearings at the state capital.
- Developed individualized grief counseling plans for diverse client needs, resulting in improved coping strategies.
- Maintained a strong referral network with other mental health professionals – connecting clients to additional resources when necessary for comprehensive support.
- Facilitated group therapy sessions, fostering a safe and supportive environment for shared healing experiences.
- Maintained accurate and confidential client records, adhering to ethical guidelines and best practices in documentation.
Education
Associate of Science - Nursing
Calhoun Community College
Decatur, AL08-2010
Master of Arts - Agency Counseling
University of Alabama At Birmingham
Birmingham, AL12-2004
Bachelor of Science - Psychology
Birmingham-Southern College
Birmingham05-2001
High School Diploma -
Huntsville High School
Huntsville05-1997
Skills
- Medical terminology
- Health promotion
- Care coordination
- Customer assistance
- Patient data confidentiality
- Quality improvement
- Relationships and rapport
- Exemplary communication
- Patient education
- Clinical documentation
- Care planning
- Treatment management
- Medication reviews
- Discharge planning
- In-home care plans
Timeline
Patient Care Manager
Gentiva Hospice
11.2023 - Current
Clinical Manager
Aveanna Hospice
04.2022 - 11.2023
Quality Assurance Nurse
Aveanna Hospice
01.2022 - 04.2022
Admissions Nurse
Aveanna Hospice
08.2021 - 01.2022
Clinical Manager
Kindred Hospice
05.2020 - 08.2021
Case Manager
Kindred Hospice
06.2018 - 05.2020
Case Manager
Humana Inc.
08.2015 - 06.2018
Case Manager
Hospice Family Care
11.2013 - 08.2015
Registered Nurse
Huntsville Hospital
07.2011 - 02.2014
Director of the Homicide Survivors Program
Family Services Center
01.2009 - 07.2011
Grief Counselor
Family Services Center
04.2005 - 01.2009
Associate of Science - Nursing
Calhoun Community College
Master of Arts - Agency Counseling
University of Alabama At Birmingham
Bachelor of Science - Psychology
Birmingham-Southern College
High School Diploma -
Huntsville High School
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