Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAREN N CHUNG

STAMFORD,CT

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Customer Service Manager

Wine Enthusiast
02.2015 - 03.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Accounts Receivable Representative

Wine Enthusiast
09.2008 - 02.2015
  • Streamlined billing processes for improved efficiency and reduced errors.
  • Facilitated smooth audits through meticulous record-keeping and prompt provision of requested documentation.
  • Prevented revenue leakage by identifying discrepancies between billed amounts and contracted rates.
  • Improved accuracy of financial reporting by reconciling accounts receivable ledgers regularly.
  • Managed payment plans for clients experiencing financial difficulties, maintaining good customer relations while minimizing losses.
  • Communicated with customers to identify and resolve outstanding payments.

Customer Service Representative

Wine Enthusiast
03.2001 - 08.2008
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Associate of Science - Computer And Information Sciences

Westchester Community College
Valhalla, NY
05.2000

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Training and mentoring

Timeline

Customer Service Manager

Wine Enthusiast
02.2015 - 03.2024

Accounts Receivable Representative

Wine Enthusiast
09.2008 - 02.2015

Customer Service Representative

Wine Enthusiast
03.2001 - 08.2008

Associate of Science - Computer And Information Sciences

Westchester Community College

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KAREN N CHUNG