Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Professional achievements
References
Timeline
Generic

KAREN N. FAUSTIN

Dallas,Texas

Summary

Detail-oriented Financial Operations professional with over 11 years of expertise in compliance, financial support, and risk management for Fortune 500 companies. Recognized for enhancing organizational performance through effective collaboration with cross-functional teams and senior management. Proven track record in client relations and delivering results under tight deadlines, along with a strong ability to create and implement innovative solutions. Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

VICE PRESIDENT, Business Architecture Specialist - Process Ownership Assessment (POA) Program Mgmt. Lead

Citibank
08.2024 - Current
  • Partner with stakeholders to translate regulatory and process governance requirements into system functionality
  • Oversee the development of UAT test cases and perform rigorous user acceptance testing for governance platforms
  • Assess the adequacy of controls to address evolving risks and ensure alignment with governance policies
  • Manage Jira workflows, prioritizing user stories and tracking issue resolution to maintain operational integrity
  • Collaborate with Scrum teams, UI/UX designers, and developers to enhance governance platforms and ensure stakeholder alignment
  • Monitor regulatory requirements and develop procedures to address new risks while maintaining compliance frameworks

VICE PRESIDENT, Program Manager Control Office- Programs & Governance

Texas Capital Bank
10.2022 - 08.2024
  • Served as the Operations Program Manager and dedicated resource to Texas Capital Bank's Investment Bank organization who ensured policies and procedures were aligned with the Policy Governance Framework
  • Provided operational risk management consultation, training, and communication to various business units as needed
  • Oversaw the development and implementation of the risk management & control program for the broker/dealer
  • Performs analysis of risks and internal controls to prioritize their effects on business objectives and strategic goals
  • Led vision, strategy, and execution for all facets of risk assessment with a scope of authority that includes the development of TCBI Securities' Risk Management and Control infrastructure via the development of the broker-dealer's Risk & Control Self Assessments (RCSAs), procedures, and best practices
  • Partnered with compliance and 1LOB to address regulatory inquiries
  • Key stakeholders/business partners were Texas Capital Securities' Chief Operations Officer and senior leadership of Texas Capital's Investment Bank division
  • Designed and maintained the inaugural risk and control framework of Texas Capital Securities' Broker/Dealer Operations' division
  • Served as the primary representative for the First Line of Defense (1LOD) during regulatory and Third Line of Defense (3LOD) audits, facilitating effective communication and ensuring adherence to compliance requirements, resulting in the successful completion of three audits during my tenure
  • Built and maintained a centralized governance structure to ensure compliance with regulatory requirements and internal policies
  • Conducted ongoing assessments of operational risk environments, identifying gaps and implementing controls to mitigate risks
  • Led the development and maintenance of the Risk & Control Self-Assessments (RCSAs) and regulatory compliance libraries
  • Collaborated with cross-functional teams to address regulatory inquiries and support internal/external audits and examinations
  • Developed action plans to address inconsistencies in policies and procedures, ensuring alignment with compliance frameworks
  • Managed policy adherence monitoring and prepare detailed reports for senior management, committees, and regulatory bodies
  • Spearheaded the design and execution of compliance risk assessments, ensuring targeted, risk-based evaluation of controls

ASSOCIATE CONTROL MANAGER (Asst. Vice President equivalent), Commercial Banking

J.P. Morgan Chase & CO.
01.2022 - 10.2022
  • Guided Commercial Bank's line of business stakeholders & business partners in the proactive identification of risk and assessing how the risks can manifest in business processes
  • Evaluated control environment to mitigate any identified risks
  • Administered the Issue Management process whenever there were control breaks or gaps and validated action plans once completed by the business
  • Produced relevant reporting on the health of the operational risk and control environment within Commercial Banking (CB) Risk
  • Conducted end-to-end risk assessments and evaluated the control environment to address gaps and mitigate operational risks
  • Managed the issue resolution process, including root cause analysis and corrective action implementation
  • Monitored compliance with regulatory standards and prepared comprehensive reporting for senior management
  • Represented control management during regulatory exams and audits, ensuring adherence to risk management frameworks

MANAGER Wealth Management Branch Examiner

Morgan Stanley
03.2020 - 12.2021
  • Managed the execution of various examinations/audits in retail branch settings, instrumental in conducting retail branch office inspections utilizing risk-based testing methodologies and other industry-standard best practices to gather and analyze information
  • Interviewed financial advisors, support staff, and branch management to verify and validate the completion of the recommended corrective action plans in support of organizational goal achievement
  • Led and delivered training initiatives in response to COVID-19, used data analysis to identify gaps in training, creating, and deploying a new and inclusive training guide
  • Spearheaded the development of a supplemental desktop procedure guide to be used in conjunction with the departmental compliance program which will serve as the department's 1st electronic step by step, detailed resource on how to conduct the 47 tests affiliated with each branch's annual audit (tests include but are not limited to review of customer sales practice and operational complaints, non-cash compensation practices, trading practices, and employee account activity)
  • Communicated identified business risks and policy violations to the local management team, devised appropriate corrective action plans to assist with the remediation of noted issues, and followed up on planned corrective actions
  • Directed and participated in formal and informal meetings with branch management to discuss preliminary findings, and root causes of noted issues, and obtain formal management responses to exam findings
  • Prepared comprehensive reports and exhibits detailing final audit findings which are presented to the senior audit management team and disseminated to branch management
  • Collaborated with management and work paper review specialist in the revision and development of updated employee questionnaires to more accurately capture data that could expose the Firm to risk as a result of the current 100% virtual work environment
  • Spearheaded and facilitated an innovative onboarding process for new examiners, due to virtual work directives, by creating new training manuals/guides and utilizing feedback to ensure quality training is delivered

CAPITAL MARKETS AND CORE PROCESSING ASSOCIATE, Wealth Management Operations

Morgan Stanley
03.2017 - 03.2020
  • Financial Risk Management: Conducted evaluations of key financial risk management controls across moderately complex trading, securitization, mortgage banking, and derivative activities to ensure alignment with regulatory requirements and mitigate exposure
  • Compliance Testing & Monitoring: Applied auditing principles to review processes and internal controls, participating in the examination of capital markets activities, including securitization, to identify control gaps and ensure adherence to compliance standards
  • Risk Assessment & Mitigation: Led enterprise risk assessments, monitored residual risks, identified emerging risks, and implemented reduction plans, evaluating the effectiveness of mitigation strategies
  • Regulatory Reporting & Control Validation: Developed industry surveys and reporting mechanisms to analyze emerging trends and validate internal controls for compliance with regulatory requirements
  • Policy & Procedure Alignment: Revised outdated desktop procedures and created job aids to streamline workflows, ensuring compliance with internal policies and regulatory mandates
  • Cross-Functional Collaboration: Partnered with internal operations teams, traders, and external money managers to act as a liaison for Fixed Income and Equity trading, ensuring seamless operations and alignment with regulatory expectations
  • Training & Onboarding: Facilitated onboarding and training programs, coaching associates to perform complex tasks and adhere to compliance protocols, improving team productivity and cross-functional collaboration by 20%
  • Incident Management: Addressed control weaknesses by implementing streamlined processes, contributing to $30,000 in loss prevention through accurate account reconciliation and error resolution

RETAIL RECONCILIATION SENIOR SPECIALIST, Central Control Group (CCG)

T. Rowe Price
01.2013 - 11.2016
  • Risk Assessment & Process Improvement: Evaluated and refined team processes to mitigate risks for internal and external clients, ensuring compliance with organizational and regulatory standards
  • Policy Implementation & Compliance: Oversaw the implementation of Central Control Group activities, maintaining adherence to compliance frameworks and operational policies
  • Training & Development: Designed and facilitated training programs, including Retail Account Registration and IRA onboarding for new hires, enhancing team performance and productivity
  • Team Leadership: Coached associates and specialists on deploying consultative approaches to client interactions, effectively resolving issues and ensuring consistent adherence to company policies
  • Operational Oversight: Conducted monthly departmental reporting and one-on-one check-ins, coordinated workflow coverage, and addressed associate performance and behavioral issues
  • Collaboration & Cross-Site Coordination: Partnered with cross-site teams to support initiatives, including coaching programs, business continuity planning, and updates to Compliance 360 procedures
  • Error Mitigation Strategies: Developed and implemented targeted strategies to address errors related to uncashed checks for deceased shareholders, achieving a 100% reduction in errors by March 2016

Education

B.S. - Legal Studies

University of Maryland Global Campus
Adelphi, Maryland
05.2026

Skills

  • Presentations
  • Results-driven
  • Recruiting and interviewing
  • Operations management
  • Proposals and presentations
  • Training and mentoring
  • Complex Problem-solving
  • Verbal and written communication
  • Performance monitoring and evaluation
  • Performance metrics analysis
  • Policy and procedure development
  • Staff training
  • Negotiation and persuasion
  • Risk management
  • Team leadership
  • Process improvement
  • Rules and regulations
  • Documentation and reporting
  • Cross-functional team leadership

Technical Skills

  • Expertise in Office Applications
  • Tableau
  • JIRA
  • Figma
  • Archer
  • Bloomberg
  • Depository Trust System (DTS)
  • FINRA Central Registration Depository (CRD)
  • SharePoint
  • NICE/IEX
  • Avaya
  • Control and Operational Risk Evaluation
    (CORE)
  • Intellimatch
  • Morgan Stanley Order Entry System
  • Vantage

Certification

Diversity & Inclusion, Cornell University, 09/01/22

Professional achievements

Completion of McKinsey & Company Management Accelerator Program, 12/01/21

References

References available upon request.

Timeline

VICE PRESIDENT, Business Architecture Specialist - Process Ownership Assessment (POA) Program Mgmt. Lead

Citibank
08.2024 - Current

VICE PRESIDENT, Program Manager Control Office- Programs & Governance

Texas Capital Bank
10.2022 - 08.2024

ASSOCIATE CONTROL MANAGER (Asst. Vice President equivalent), Commercial Banking

J.P. Morgan Chase & CO.
01.2022 - 10.2022

MANAGER Wealth Management Branch Examiner

Morgan Stanley
03.2020 - 12.2021

CAPITAL MARKETS AND CORE PROCESSING ASSOCIATE, Wealth Management Operations

Morgan Stanley
03.2017 - 03.2020

RETAIL RECONCILIATION SENIOR SPECIALIST, Central Control Group (CCG)

T. Rowe Price
01.2013 - 11.2016

B.S. - Legal Studies

University of Maryland Global Campus

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