Karen Johnson
Missoula,MT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, with a willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Greeter
Department Of Justice, Drivers Bureau Services
06.2023 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Maintained clean, organized environments for presentable areas.
- Fielded customer complaints and notified managers.
- Processed cash, credit and debit transactions accurately, limiting discrepancies.
- Monitored customer activity to maintain safe and secure environments.
- Checked customer IDs and documentation for services.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
House Manager
Youth Homes, Shirley Miller Attention Home
09.2021 - 06.2023
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Provided crisis management and intervention during emergency situations.
- Collaborated with residential team to maximize effective and efficient operations.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Solved grievances and complaints by collaborating with residents.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Promoted culture of respect and understanding among staff and residents.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Managed all intake and discharge paperwork and procedures for residents.
- Managed and scheduled health care needs for residents.
- Trained and supervised staff on proper cleaning techniques, safety protocols and food preparation.
- Investigated and resolved resident complaints to establish trust and maintain safety.
- Oversaw budget to manage expenditures and control costs.
- Trained and mentored new staff on resident safety, building security, cleaning and safety protocols.
Paraprofessional
Hellgate Elementary School
08.2021 - 09.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Helped teachers manage bus loading and unloading.
Residential Care Coordinator
Mountain Home Montana
04.2020 - 08.2021
- Set priorities and problem-solved workflow issues to maintain rapport with residents and children.
- Maintained professional, organized, and safe environment for residents and their children.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry residents.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to streamline daily resident chores and other household responsibilities.
Education
Certification - Medical Assisting
Bitterroot College
Hamilton, MT12.2021
Associate of Arts - General Studies
The University of Montana
Missoula, MT07.2021
Skills
- Energetic and Outgoing
- Critical Thinking
- Time Management
- Multitasking
- Staff Management
- Team Leadership
Timeline
Greeter
Department Of Justice, Drivers Bureau Services
06.2023 - Current
House Manager
Youth Homes, Shirley Miller Attention Home
09.2021 - 06.2023
Paraprofessional
Hellgate Elementary School
08.2021 - 09.2021
Residential Care Coordinator
Mountain Home Montana
04.2020 - 08.2021
Certification - Medical Assisting
Bitterroot College
Associate of Arts - General Studies
The University of Montana
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