Karen R Smith
Terre Haute,IN
Summary
Dynamic facilities management professional with extensive experience at Indiana State University. Proven track record in performance evaluation and process improvement, enhancing team efficiency and morale. Skilled in recruitment and training, fostering collaboration across departments while managing operations effectively. Committed to maintaining high standards of safety and operational excellence. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
21
21
years of professional experience
Work History
Senior Custodial Supervisor
Indiana state University
Terre Haute, IN
11.2019 - 09.2024
- Assigned job duties and monitored performance against objectives.
- Implemented standardized purchasing practices in line with department targets.
- Prepared and submitted accident and injury reports.
- Recruited and selected well-qualified employees to fill vacancies.
- Promoted efficient inventory practices among team members.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Custodial Supervisor
Indiana State University
Terre Haute, IN
02.2011 - 09.2024
- Directed training for staff and students, ensuring availability of equipment.
- Managed team of employees, daily progress reports and overall project planning.
- Oversaw supply maintenance and restocking for custodial facilities.
- Led annual performance reviews to promote staff development.
- Trained personnel on machine operations and chemical safety protocols.
- Assessed new supplies for operational compatibility.
- Engaged in recruitment, recommending qualified candidates.
- Managed task assignments and supervision of weekend personnel.
- Developed standard operating procedures for custodial staff.
Interim Mgr Custodial & Special Services
Indiana State University
Terre Haute, IN
09.2024 - Current
- Conducted performance evaluations, providing feedback and coaching for team development.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Custodial Worker
Indiana State University
Terre Haute, IN
07.2004 - 02.2011
- Maintain cleanliness of six buildings, report maintenance problems, buff floors, strip wax and lay new wax.
Education
High School Diploma - General High School Curriculum
Terre Haute North Vigo
Terre Haute, INSkills
- Performance evaluation
- Process improvement
- Inventory management
- Employee training
- Cross-departmental collaboration
- Project management
- Recruitment and hiring
- Payroll
- Safety protocols
- Standard operating procedures
- Team building
- Effective communication
- Time management
- Managing operations and efficiency
- Decision-making
- Schedule oversight
Detailed References
- Mark Pupilli, Building and Facilities Mgr, Indiana State University, (812) 237-8185, Business reference known for 15 year(s), mark.pupilli@indstate.edu
Occupational Licenses Certificates And Training
- Leadership Training, Indiana State University, 07/19
- Supervisor Certificate, Indiana State University, 06/16
Accomplishments
Was awarded the University Medallion
Timeline
Interim Mgr Custodial & Special Services
Indiana State University
09.2024 - Current
Senior Custodial Supervisor
Indiana state University
11.2019 - 09.2024
Custodial Supervisor
Indiana State University
02.2011 - 09.2024
Custodial Worker
Indiana State University
07.2004 - 02.2011
High School Diploma - General High School Curriculum
Terre Haute North Vigo
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