Karen "Renee" Rankin
Summary
Medical professional equipped with substantial experience in medical office management, including patient intake and scheduling. Proven ability to foster team collaboration and adapt to varying operational needs. Known for efficient multitasking and excellent patient interaction skills.
Hospitable Medical Office Receptionist with 3+ years of experience interacting with patients, nurses and physicians. Multitasks and handle multi-line telephone systems. Decreases patient wait times by efficiently managing check-ins and schedule coordination.
Overview
23
23
years of professional experience
Work History
Courtesy Shuttle Driver
DeLuca Toyota/ Gettel Toyota
11.2021 - 02.2025
- Adapted routes quickly based on unexpected road closures or traffic conditions, mitigating potential delays for passengers.
- Increased repeat business through friendly interactions and consistently exceeding customer expectations.
- Supported fellow drivers during peak periods by covering additional shifts as needed, demonstrating teamwork and flexibility.
- Effectively resolved any passenger complaints or concerns through empathetic listening and clear communication.
- Streamlined pick-up and drop-off processes by effectively communicating with dispatchers and other team members.
Office Manager
Radlee Heating and Cooling
02.2019 - 06.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Medical Office Receptionist/ CMA
Habersham Medical Center
09.2016 - 02.2019
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Aided with prescription refill requests.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Store Manager
Victory Home Helping Hand Ministries
03.2009 - 06.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Bank Teller
Stephens Federal Bank
12.2001 - 06.2009
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Medical Assistant Diploma - Medical Assisting
Northeast Georgia Technical College
Clarkesville, GA12-2015
Skills
- Venipuncture
- HIPAA compliance
- Record preparation
- Immunization administration
- Front desk operations
- Patient check-in
- Medical office procedures
- Office management
- Organizational skills
- Clear oral/written communication
- Billing
- Document management
- Account reconciliation
- Scheduling
- Insurance verification
- Defensive driving
- Route planning
- Strong interpersonal skills
Timeline
Courtesy Shuttle Driver
DeLuca Toyota/ Gettel Toyota
11.2021 - 02.2025
Office Manager
Radlee Heating and Cooling
02.2019 - 06.2020
Medical Office Receptionist/ CMA
Habersham Medical Center
09.2016 - 02.2019
Store Manager
Victory Home Helping Hand Ministries
03.2009 - 06.2015
Bank Teller
Stephens Federal Bank
12.2001 - 06.2009
Medical Assistant Diploma - Medical Assisting
Northeast Georgia Technical College
Similar Profiles
Debra KnowdDebra Knowd
Payroll Administrator at Deluca ToyotaPayroll Administrator at Deluca Toyota
TAALAYDRA NARINETAALAYDRA NARINE
Parts Manager at Deluca ToyotaParts Manager at Deluca Toyota
CHRISTIAN PARADACHRISTIAN PARADA
Sales Manager at Gettel ToyotaSales Manager at Gettel Toyota