KARENS DEVERS

• Skilled at working independently and collaboratively in a team environment.
• Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
• Set up and broke down holiday and seasonal displays.
• Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
• Assisted with monthly inventory counts.
• Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
• Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
• Increased sales through effective upselling of additional products and services, such as vases and gift wrapping.
• Developed positive relationships with clients and vendors to boost rapport and trust.
• Provided customers with care directions for flower arrangements.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Kept front check out area clean and organized for efficient service.
• Issued receipts and processed refunds, credits or exchanges.
• Passionate about learning and committed to continual improvement.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
• Educated clients on importance of quality over quantity in building sustainable wardrobe, influencing more mindful purchasing decisions.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Documented conversations with customers to track requests, problems and solutions.
• Educated customers on special pricing opportunities and company offerings.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

• Worked closely with front-end staff to assist customers.
• Helped customers find specific products, answering questions and offering advice.
• Processed customer payments quickly and returned exact change and receipts.
• Processed returned items in accordance with store policy.
• Trained new team members in cash register operation, stock procedures and customer service.

• Welcomed customers, offering assistance to help find necessary store items.
• Trained new team members in cash register operation, stock procedures and customer service.
• Helped customers find specific products, answering questions and offering advice.
• Processed customer payments quickly and returned exact change and receipts.
• Processed returned items in accordance with store policy.

• Establish rapport with customers to generate continuous care.
• Answer any customer questions pertaining to the menu and available specials.
• Execute daily and monthly monetary transactions, including cash reconciliations
• Maintain cleanliness and presentation of the store.
• Open/Close the facility at the beginning and end of each day.
• Motivate other team members to give the upmost customer service.