Karen S. Glenn
Mail Processing Clerk
Montgomery,AL
Summary
Reliable Postal Service Clerk with background in managing mail processing, customer service, and financial transactions within postal settings. Skilled in operating postal equipment, handling customer inquiries, and maintaining confidentiality of mail and packages. Demonstrated ability to improve operational efficiency and customer satisfaction in previous roles.
Overview
6
6
years of professional experience
Work History
Mail Processing Clerk
USPS
Montgomery, AL
12.2018 - Current
- Coordinated bulk mailings, including folding, stuffing, sealing, and stamping.
- Operated postage machines to affix stamps onto envelopes.
- Sorted and distributed incoming mail.
- Assisted with loading and unloading heavy packages from delivery vehicles.
- Trained new mailroom staff on procedures and equipment use.
- Weighed items using electronic scale to calculate shipping costs.
- Operated mailroom equipment, including postage meters, envelope stuffers, and labeling machines.
- Conducted regular audits of postal expenses to identify cost-saving opportunities.
- Placed letters in individual mail slots for internal staff pickup.
- Operated mail processing equipment and manually sorted mail.
- Responded promptly to customer inquiries regarding their shipments or orders.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Tracked orders from customers using online tracking systems.
- Received, sorted and organized incoming letters and packages.
- Sold stamps and money orders to mail customers along daily route.
- Sold stamps, tracking services and insurance to customers.
- Processed customer requests for refunds or replacements of products purchased by mail order.
Education
High School Diploma -
Charles Henderson High School
Troy, AL05-2009
Skills
- Mail sorting
- Customer service
- Attention to detail
- Order tracking
- Inventory management
- Retail services
- Filing systems
- Address verification
- Document scanning
- Stamp Inventory
- Strong organization skills
- Cash handling
- Mail distribution
Affiliations
I enjoy cooking, reading, traveling, setting goals & then reaching them.
Accomplishments
I receive the most recognition with my ability to communicate with customers that cannot speak or understand english. I am able to stay calm and be patient with customers during their issues and frustrations. It shows others that you can resolve issues in a calm way.
Languages
English
Full Professional
References
References available upon request.
Timeline
Mail Processing Clerk
USPS
12.2018 - Current
High School Diploma -
Charles Henderson High School
Similar Profiles
Keilah YisraelKeilah Yisrael
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS
Iriayana SmithIriayana Smith
Clerk at USPSClerk at USPS
JULIA ALLENJULIA ALLEN
Mail Carrier at USPSMail Carrier at USPS
Blair StokesBlair Stokes
Rural Carrier Associate at USPSRural Carrier Associate at USPS
Cam CookCam Cook
Culinary Worker at ChipotleCulinary Worker at Chipotle