Karen S. Hernandez Rios
Mountain View,CA
Summary
Workplace services professional with over 10 years of experience in office operations, reception, onboarding coordination, and facilities logistics in legal, corporate, and government sectors. Expertise includes managing front desk operations, guest services, and vendor support, ensuring seamless new hire setups. Bilingual in English and Spanish, with a strong emphasis on customer service and growing knowledge in facilities and sustainable building management. Dedicated to fostering efficient and inclusive workplace environments.
Overview
14
14
years of professional experience
Work History
Receptionist / Office Services Assistant
Fenwick & West LLP
Mountain View, CA
03.2022 - Current
- Serve as the primary contact for staff, guests, and vendors at Fenwick & West's headquarters.
- Draft and distribute office communication materials regarding closures, events, and repairs for the headquarters, Washington, and New York offices.
- Coordinate onboarding logistics, including room reservations, AV setup, and badge requests.
- Manage high-volume conference room scheduling using EMS and Maptician software.
- Submit AV, facilities, and catering requests to support meetings and events.
- Process team invoices, and reconcile credit card transactions through Emburse.
- Developed streamlined workflows for the Facilities team using Smartsheet and DocuSign.
- Provide Spanish-language support for visitors and assist during pro bono clinics as needed.
Lead Receptionist
Cushman & Wakefield @ NetApp
Sunnyvale, CA
04.2020 - 10.2020
- Led reception team of five, training new and temporary staff for optimal performance.
- Scheduled executive and facilities team meetings to enhance operational efficiency.
- Coordinated vendor access while supporting effective visitor management.
- Achieved promotion within six months due to high performance and leadership contributions.
Receptionist
Cushman & Wakefield @ NetApp
Sunnyvale, CA
08.2019 - 04.2020
- Oversaw guest sign-in, incoming calls, and space scheduling.
Office Assistant
City of Mountain View – Recreation Division
Mountain View, CA
09.2015 - 08.2019
- Streamlined front desk operations while efficiently greeting visitors.
- Delivered high-level support to Spanish-speaking guests, improving accessibility, and customer satisfaction.
- Processed program registrations, payments, and park reservations in a fast-paced environment.
- Managed high-volume calls and addressed guest inquiries promptly.
- Facilitated recreational events and coordinated activities on annual summer registration day.
- Maintained an organized office supply inventory and managed efficient mail distribution to support daily operations.
Sales Associate
Sur La Table
Palo Alto, CA
11.2014 - 10.2016
- Delivered customer service in a high-volume retail setting, processed transactions, and supported merchandising.
Checker (Cashier)
Roberts Market & Liquor
Woodside, CA
04.2011 - 09.2013
- Welcomed guests, handled payments, and assisted with cashier and stock/inventory requirements across two store locations.
Education
A.S. - Facilities & Sustainable Building Management
De Anza College
Cupertino, CA12-2027
A.S. - Energy Management and Building Science
De Anza College
Cupertino, CA12-2027
High School Diploma -
Los Altos High School
Los Altos, CA01.2010
Skills
- Guest experience management
- New hire onboarding and support
- Conference room coordination
- Vendor liaison and escorting
- Office inventory management
- Security access control
- Event planning and catering
- Bilingual translation and signage
- Software proficiency: Microsoft Office Suite, Smartsheet, DocuSign, Emburse, Envoy, Maptician, and EMS (Event Management System)
Languages
Bilingual: English & Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist / Office Services Assistant
Fenwick & West LLP
03.2022 - Current
Lead Receptionist
Cushman & Wakefield @ NetApp
04.2020 - 10.2020
Receptionist
Cushman & Wakefield @ NetApp
08.2019 - 04.2020
Office Assistant
City of Mountain View – Recreation Division
09.2015 - 08.2019
Sales Associate
Sur La Table
11.2014 - 10.2016
Checker (Cashier)
Roberts Market & Liquor
04.2011 - 09.2013
A.S. - Facilities & Sustainable Building Management
De Anza College
A.S. - Energy Management and Building Science
De Anza College
High School Diploma -
Los Altos High School
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