Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Karent Garcia

Hollywood,FL

Summary

To obtain employment within your company as a Project Manager, where my abilities to problem solve, lead and manage a team, and where my knowledge of process improvement can be utilized and have a positive impact on the financial status of the company. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

OPERATIONS MANAGER

FANATICS
MIRAMAR, FL
09.2014 - Current
  • Lead the day-to-day Warehouse Operations and supervision of a group of 20 employees
  • Daily planning and implementation based on sales projections and forecasts to ensure timely execution of orders
  • Responsible for ensuring adequate coverage of operational activities at all times through scheduling
  • Supervise fulfillment operations in a manner that provides maximum efficiency, accuracy and profitability
  • Develop on-going process improvements for and supervise department functions to ensure efficient operations
  • Staffing, interviewing, hiring, and evaluating of new employees
  • Ensures all activities are prioritized and completed in a timely manner
  • Developed strong relationships within various teams to ensure appropriate collaboration and idea sharing to achieve organizational demands.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Increased profit by streamlining operations.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Identified procedure or process changes required to improve performance and productivity.
  • Reviewed operations reports to understand numbers and trends.

PRODUCT MANAGER

LG
MIAMI, FL
08.2009 - 01.2013
  • Cover all major cell phone carrier locations and National Retailers in the South FL market
  • Monthly training for store sales associates and managers demonstrating and effectively communicating the features and benefits of LG’s products in both formal and informal settings
  • Create brand awareness and build solid relationships
  • Drive client retention, renewals, and upsell
  • Attend yearly events/tradeshows such as CES and March Madness
  • Collect and report visit data as well as competitive data in electronic reports
  • Coordinate all aspects of LG’s in-store presence, including sales calls, training, demo days, assisted-selling hours, and monthly event schedule planning
  • Assisted in the re-organization of the store design to enhance brand visibility.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Compiled product and customer data to generate informed profit projections.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Coordinated project planning and execution with team members and team leads.
  • Spearheaded collaborative efforts to bring products to market.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Reduced project downtime with quality product inspections.
  • Boosted customer base penetration using creative promotional approaches.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Monitored market trends and competitor performance to update promotional strategies.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Maintained positive vendor relations to build strong partnerships.
  • Analyzed metrics to measure product performance.

OFFICE COORDINATOR

SECCION AMARILLA
MIRAMAR, FL
11.2007 - 01.2009
  • Organize and prioritize work to meet directory and online publication deadlines focusing on revision of Ad Proof’s
  • Responsible for driving client retention, renewals, and upsell
  • Maintain database for all sold contracts and follow-up with sales force to resolve contracts on queries according to company’s policy
  • Enter customer contracts into company’s database (ACRM) and utilize Document Imaging to scan all completed documents
  • Follow up with customers to ensure Ad Proofs sent are approved before directory sales close date.
  • Produced high-quality communications for internal and external use.
  • Prepared meeting rooms and materials and recorded important information.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Monitored vendor accounts and product updates to verify competitive pricing.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Provided clerical support, addressing routine and special requirements.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Trained new employees on administrative procedures, company policies and performance standards.

SR. CUSTOMER SERVICE REPRESENTATIVE

METROPCS
SUNRISE, FL
09.2002 - 01.2007
  • Metropcs
  • Product trainer for all new hires, including upper management
  • Develop curriculum to conduct group training for classes of up to 15 employees
  • Prepare and maintain training manuals and support materials
  • Educate clients on products and services
  • Handles billing issues and questions for all 600 retail stores in the South Florida area
  • Create a positive sales/buying experience for the customer providing information related to MetroPCS products and services
  • Accept customer payments and perform sales tracking and related reporting
  • Set up monthly booth stations at various retail locations to promote products while engaging in sales.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Visited customer offices to handle on-site concerns and maximize account loyalty.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Escalated issues to proper supervisors when standard processes were not effective.

Education

Associate of Science in Business - General Studies

BROWARD COLLEGE
PEMBROKE PINES
01.2010 - 12.2014

Skills

Self-motivatedundefined

Timeline

OPERATIONS MANAGER

FANATICS
09.2014 - Current

Associate of Science in Business - General Studies

BROWARD COLLEGE
01.2010 - 12.2014

PRODUCT MANAGER

LG
08.2009 - 01.2013

OFFICE COORDINATOR

SECCION AMARILLA
11.2007 - 01.2009

SR. CUSTOMER SERVICE REPRESENTATIVE

METROPCS
09.2002 - 01.2007

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Karent Garcia