Karen Wilson
Atlanta,GA
Summary
Experienced Human Resources leader skilled in HR management, recruitment, employee engagement, and relations. Known for strong interpersonal skills, building rapport at all levels, and fostering a culture to promote employee retention and performance.
Overview
16
16
years of professional experience
Work History
Assistant Director of Human Resources
Omni Hotels & Resorts
Atlanta, USA
11.2021 - Current
- Work alongside the Director of Human Resources to uphold a company culture centered around associate development, exceptional guest experiences, and active community participation.
- Consult and advise leadership on policies, benefits, employee relations, talent management, progressive discipline, training, and development.
- Supervise HR Department employees by directing activities and monitoring performance.
- Resolve grievances from employees by investigating complaints and recommending appropriate solutions.
- Developed and executed recruiting strategies to enhance applicant pool and boost visibility of open positions, resulting in decreased vacancies during peak season.
- Oversee the recruitment life cycle of salaried new hires, including interviewing, offers, background checks, and onboarding.
- Expanded hotel community presence by strategically cultivating relationships with local organizations and universities.
- Responsible for human resources operations, ensuring compliance with local, state, and federal laws, including but not limited to ADA, EEO, FLSA, OSHA, and LOA.
Executive Director
InspireCIO Leadership Network
08.2020 - 11.2021
- Responsible for the management of two chapters within the InspireCIO network (Georgia & Miami)
- Nurture and led the CIO Advisory Boards of each chapter to grow membership and execute compelling member programs.
- Created a best practice to enhance communication between executive directors and chapter members within first 4 months of joining the organization.
- Conducted weekly meetings with internal support teams to discuss programming progress, identify potential opportunities and ensure timely meeting of deadlines and goals
Human Resources Manager
The St. Regis Atlanta
Atlanta, USA
01.2016 - 08.2020
- Manage human resources operations, ensuring compliance with local, state, and federal laws.
- Certified Property Service Culture Trainer responsible for training new and existing associates on the art of delivering exceptional service and exceeding the expectations of both external and internal guests.
- Expert trainer in Brand Loyalty, Emotional Intelligence, and Building Relationships.
- Manage the recruitment and onboarding of all hourly associates.
- Effectively coached and counseled managers to resolve employee concerns, to maintain a team-oriented environment.
- Ensure all J1 workers are properly processed with necessary documentation to ensure lawful employment.
- Property expert on all aspects of leave of absence and benefits administration, including annual open enrollment and FMLA.
- Human Resources advisor to the Safety Committee, supporting and encouraging safe practices by overseeing the implementation of incentive programs and proper recording of risks.
- Serve as recruitment lead at hiring events (local and out of state) to attract the best talent for key positions.
Executive Assistant to the General Manager
The St. Regis Atlanta
Atlanta, USA
02.2009 - 12.2015
- Managed escalated guest challenges independently with limited supervision from the General Manager.
- Composed letters on behalf of the General Manager, including monthly staff letters, guest complaints, and thank-you notes.
- Effectively handled appointments and meeting requests while ensuring smooth operations of the General Manager's office.
- Managed reservations for VIP guests, maintaining their privacy and confidentiality.
- Responsible for recording and depositing all checks received by the hotel.
- Prepared and processed expense reports for the General Manager.
- Answered all incoming calls for the General Manager and ensured that calls were responded to by the General Manager or the most appropriate member of his team.
- Assisted members of the Executive Office with special projects, as needed.
Education
B.A. - Sociology
University of Miami
Skills
- Employee Engagement
- Employee Relations
- Hiring and Recruitment
- Training
- UltiPro
- Kronos
- Compensation & Benefits
- Employee Engagement
- Compliance
Advisoryboard
Advisory Board Member | Kennesaw State University, Hospitality Management Program | October 2022 - present
Awards
- Omni Battery Atlanta Leader of QIV, 2022
- Kennesaw State University 'Champions Within' Award, 2023
References
References available upon request.
Timeline
Assistant Director of Human Resources
Omni Hotels & Resorts
11.2021 - Current
Executive Director
InspireCIO Leadership Network
08.2020 - 11.2021
Human Resources Manager
The St. Regis Atlanta
01.2016 - 08.2020
Executive Assistant to the General Manager
The St. Regis Atlanta
02.2009 - 12.2015
B.A. - Sociology
University of Miami
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