Karenyenith Orrostieta
Tyler,TX
Summary
Proven to excel in patient care and office efficiency, I leveraged my expertise in dental terminology and exceptional multitasking at Tyler Family Circle of Care Dentistry. My proactive approach significantly improved patient scheduling accuracy and enhanced customer service, demonstrating a strong blend of technical knowledge and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
TYLER FAMILY CIRCLE OF CARE DENISTRY
04.2024 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
DENTAL ASSISTANT
TYLER ORAL FACIAL SUGERY
10.2020 - 07.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Front Desk Receptionist
AZELEA ORTHEPIDCS
08.2017 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
Chapel Hill High School
Tyler, TX06.2013
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Incoming Call Reception
- Payment Processing
- Patient Scheduling
- HIPAA Compliance
- Billing Procedures
- Cash Handling
- Patient Billing
- Customer Service
- Patient Referral
Languages
Spanish
Full Professional
Timeline
Dental Receptionist
TYLER FAMILY CIRCLE OF CARE DENISTRY
04.2024 - Current
DENTAL ASSISTANT
TYLER ORAL FACIAL SUGERY
10.2020 - 07.2022
Front Desk Receptionist
AZELEA ORTHEPIDCS
08.2017 - 10.2022
High School Diploma -
Chapel Hill High School
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