Karesha Williams
Macon,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Retail Store Lead/Paint Department Sales Associate
Home Depot
Macon, GA
12.2022 - Current
- Dealt with customer complaints and rectified product and service issues.
- Maintained accurate records of sales transactions and inventory levels.
- Implemented strategies to reduce shrinkage through loss prevention measures.
- Assisted in training new employees on store operations and customer service techniques.
- Supervised staff members to ensure quality customer service was provided at all times.
- Provided training to new employees on how to use tools safely and effectively in the Paint Department.
- Prepared reports summarizing sales trends within the Paint Department on a weekly basis.
- Managed customer telephone inquiries by giving accurate product information and product selection advice.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Customer Service Representative
Everisepc
Plantation, FL
04.2019 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Data Entry Clerk
Serv Staffing Inc.
Macon, GA
01.2020 - 11.2023
- Maintained database by entering new and updated customer and account information.
- Created spreadsheets to track data entries.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Transferred data from hard copies to digital databases, organizing information in new formats.
Administrative Assistant
Lade Electric Supply
Macon, GA
02.2019 - 2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
Education
Associate of Arts - Business Administration and Management
Miller Motte College
Chattanooga, TN03-2025
Skills
- Loss Prevention Strategies
- Employee Coaching
- Point of Sale Systems
- Performance Evaluations
- Staff Training and Development
- Customer Engagement
- Promotions Planning
- Employee Scheduling
- Cash Handling
- Retail Merchandising
- Inventory Management
- Goal-Driven
- Reliable and Responsible
- Sales and Promotions
- Customer Service
- Organizational Skills
- Teamwork and Collaboration
- Team Leadership
- Building Customer Loyalty
- Safety and Cleanliness Standards
References
References available upon request.
Timeline
Retail Store Lead/Paint Department Sales Associate
Home Depot
12.2022 - Current
Data Entry Clerk
Serv Staffing Inc.
01.2020 - 11.2023
Customer Service Representative
Everisepc
04.2019 - Current
Administrative Assistant
Lade Electric Supply
02.2019 - 2022
Associate of Arts - Business Administration and Management
Miller Motte College
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