Karesha Wood

Montana Club, Chilis, Tony Romas, Macaroni Grill, On The Border, The Breaks

09.2007 - Current

Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Served food and beverages promptly with focused attention to customer needs.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Increased sales significantly by upselling higher-end products to customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Served high customer volumes during special events, nights, and weekends.
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.

Summary