Microsoft Word
Karetha Clive
Supervisor
Clayton,NC
Summary
Motivated professional seeking a full-time position to apply interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate adept at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to contribute to team goal achievement.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
EVS Supervisor
Waltonwood Senior Living
Raleigh
10.2018 - Current
- Set up housekeeping team's daily assignments.
- Inspect the property daily to make sure it is up to company standards.
- Scheduling for team of 10.
- Help team in emergencies, and make sure to stay on task and completes assignments.
- Handled emergency situations calmly under pressure while directing staff response efforts effectively.
- Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
- Monitored industry trends to remain updated on the latest advancements in cleaning technology and techniques, ensuring continuous improvements to departmental processes.
- Ensured proper maintenance of equipment by coordinating regular inspections, repairs, or replacements as needed for uninterrupted operation schedules.
- Reduced staff turnover through effective training, mentoring, and performance feedback for team members.
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Worked with front desk to respond promptly to all guest requests.
Senior Supervisor
State View Hotel Autograph Collections
Raleigh, North Carolina
03.2018 - 09.2018
- Create the staff's daily task sheets while maintaining a watch on the public space stewards throughout the day to ensure the work is completed on time per corporate requirements.
- Inventory and inspections
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Strengthened cross-functional collaboration, leading to more cohesive teamwork of 13 staff members and had better overall results.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Assessed problems and conflicts and resolved independently.
Executive Housekeeper
Comfort Inn by Choice Hotels
Columbia
03.2015 - 03.2018
- Make assignment sheets for the day and communicate with maintenance on upkeep of the hotel.
- Inspect rooms and public areas inside and out.
- Open and close for the day.
- Do inventory for supplies.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff of 13 with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease, and confidentiality.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
Loan Processor
World Finance
Columbia
10.2010 - 02.2012
- Process the customers' information into the computer and run credit checks.
- Took payments on loans.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
- Utilized loan origination software to process and track loan applications.
- Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Education
General education diploma -
Beuno- Hep Adult Program
Alamosa 03.2005 - 03.2005
Some college -
Liberty University
Lynchburg, VA 02.2022 - Current
Skills
Waste Management
Workplace Safety
Scheduling Coordination
Environmental Services
Quality improvements
Customer service-focused
Staff evaluations
Health and safety compliance
Training and mentoring
Timeline
Some college -
Liberty University
02.2022 - Current
EVS Supervisor
Waltonwood Senior Living
10.2018 - Current
Senior Supervisor
State View Hotel Autograph Collections
03.2018 - 09.2018
Executive Housekeeper
Comfort Inn by Choice Hotels
03.2015 - 03.2018
Loan Processor
World Finance
10.2010 - 02.2012
General education diploma -
Beuno- Hep Adult Program
03.2005 - 03.2005
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse