Karey Prince

Work History

Program Manager

Whole Truth Ministries

06.2021 - 09.2022

Managed and supervised administrative and daily program operations, complying with policies and regulations.
Identified program obstacles and communicated possible impacts to team.
Coached team members on productivity strategies to accomplish challenging goals.
Developed and maintained logistics workflows, procedures and reports.
Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Managed multiple strategic projects with numerous sub-projects or workstreams.
Facilitated workshops and conducted one-on-one training to educate team members.
Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Leveraged project management processes and tools to define and execute projects.
Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
Participated in vendor selection and management process for program initiatives.
Built teams to address project goals and objectives for multiple projects.
Devised creative solutions to critical customer and user needs.
Researched industry best practices in support of training development and program content.
Designed and developed programs and projects for dissemination to personnel.

Director of Operations

Recovery Cafe’

08.2019 - 06.2021

Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Developed systems and procedures to improve operational quality and team efficiency.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Monitored budget and utilized operational resources.
Defined, implemented, and revised operational policies and guidelines.
Monitored and coordinated workflows to optimize resources.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assisted in recruiting, hiring and training of team members.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Customer Service Cashier

The Christmas Tree Shops

01.2018 - 06.2019

Resolved customer complaints and maintained clean and tidy checkout area.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Met customer service goals and exceeded customer expectations.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Performed inventory control, such as counting, and stocking merchandise.
Greeted customers and directed to requested products.
Maintained effective team member communication.
Completed floor replenishment to guarantee customer satisfaction and size availability.
Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales Number%.
Offered advice and assistance to customers, paying attention to special needs or wants.
Informed customers about special promotions and provided detailed information for various products.
Increased revenue by cross-selling and upselling products and services.
Responded proactively and positively to rapid change.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Managed timely and effective replacement of damaged or missing products.
Cross-trained and provided backup support for organizational leadership.

Customer Service Representative

Phileo Artisan Bakery

06.2016 - 01.2018

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Developed customer service policies and procedures to meet and exceed industry service standards.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.

Manager

ONE Bistro

08.2014 - 06.2017

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Improved marketing to attract new customers and promote business.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Summary

Overview

Work History

Program Manager

Director of Operations

Customer Service Cashier

Customer Service Representative

Manager

Education

Chemical Dependency Counselor Assistant - Human Resources Development

Skills

Timeline

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