Karey Rivers
Atlanta,Georgia
Summary
Dedicated Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Life Insurance Broker
Self-employed
Atlanta, GA
03.2019 - Current
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Obtained underwriting approval by completing application for coverage.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 45%.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Calculated premiums and established payment methods for sales.
Customer Service and Liaison Engirneer
Kavo Kerr
Milton, GA
09.2017 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers.
Claims Specialist
State Farm
Atlanta, GA
02.2016 - 02.2017
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records and health statuses.
Insurance Sales Associate
State Farm
Atlanta, GA
10.2013 - 02.2016
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 65%.
Education
Bachelor of Science - Human Resources Management
Liberty University
Lynchburg, VASkills
- Client Prospecting
- Insurance Industry Knowledge
- Life and Health Insurance Products
- New Product Information
Timeline
Life Insurance Broker
Self-employed
03.2019 - Current
Customer Service and Liaison Engirneer
Kavo Kerr
09.2017 - 03.2022
Claims Specialist
State Farm
02.2016 - 02.2017
Insurance Sales Associate
State Farm
10.2013 - 02.2016
Bachelor of Science - Human Resources Management
Liberty University
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