Karey Wilcox
Port Richey,FL
Summary
Stay At Home Mom seeking full time work from home position. Hardworking Prior Authorization Specialist with successful background working closely with insurance company representatives to gain preapproval for procedures and testing. Detail-oriented performer with over 5 years of managing documentation. Considered team player with exemplary multitasking skills.
Overview
8
8
years of professional experience
Work History
Bookkeeper
Aqua Shark Pool Care
06.2019 - 06.2020
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
Authorization Representative
ROSE RADIOLOGY CENTERS, INC
10.2015 - 06.2019
- Managed high-volume workloads while maintaining a high level of accuracy on all submitted authorizations, showcasing strong attention to detail.
- Conducted thorough reviews of medical documentation for accuracy and compliance before submitting authorization requests.
- Improved patient satisfaction by efficiently handling authorization requests and promptly addressing inquiries.
- Streamlined the authorization process for faster response times and increased efficiency in the workplace.
Medical Administrative Assistant
AMA Medical Group
10.2013 - 06.2015
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
Insurance Verification/Authorization
Westcoast Radiology
10.2012 - 10.2013
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Cashier/Customer Service
Walmart
11.2012 - 02.2013
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Administrative Assistant
RLS Screen Printing
05.2012 - 10.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Associate of Applied Science - Health Information Technology
Davenport University
Battle Creek, MI12.2019
Skills
- Efficient typist: 70 WPM
- Medical Records
- Medical Office Experience
- Insurance Verification
- EMR Systems
- Bookkeeping
- ICD-9
- Medical Terminology
- Customer service
- QuickBooks
- Cash handling
- Microsoft Office
- Organizational skills
Timeline
Bookkeeper
Aqua Shark Pool Care
06.2019 - 06.2020
Authorization Representative
ROSE RADIOLOGY CENTERS, INC
10.2015 - 06.2019
Medical Administrative Assistant
AMA Medical Group
10.2013 - 06.2015
Cashier/Customer Service
Walmart
11.2012 - 02.2013
Insurance Verification/Authorization
Westcoast Radiology
10.2012 - 10.2013
Administrative Assistant
RLS Screen Printing
05.2012 - 10.2012
Associate of Applied Science - Health Information Technology
Davenport University
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