KARGBO SAMUEL
Indianapolis,IN
Summary
I am a dedicated professional who migrated from West Africa with my family and has tons of experience with an extensive customer service expereince, a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Nachi America
Indianapolis, Indiana
06.2023 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Customer Service Manager
United Bank for Africa Sierra Leone Ltd
Freetown , Sierra Leone
12.2020 - 04.2023
- Conducted research and reviewed findings to solve customer issues.
- Set up zoom meeting with customer to discuss Business transactions and help he sort out diifficulties they are experiencing.
- Led team engagement to assist cross-functional departments and achieve goals.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Treasury Operations Officer
United Bank for Africa
Freetown , Sierra Leone
12.2016 - 03.2020
- Worked closely with Accounting department on any issues related to cash balances or transactions posted into general ledger.
- Performed daily reconciliation of all cash activity between multiple systems used by Treasury Operations team.
- Prepared monthly bank reconciliations for assigned accounts.
- Analyzed foreign exchange markets to identify opportunities for hedging currency risk.
- Managed relationships with external banking partners including negotiating terms and conditions associated with new products and services offered by banks.
- Developed strategies to optimize liquidity, minimize costs, and maximize returns on investments.
- Ensured compliance with internal policies and external regulations regarding financial transactions.
- Maintained records on all treasury transactions such as deposits, withdrawals, transfers.
- Managed relationships with tax authorities, bankers and auditors.
- Coordinated preparation of external audit materials and external financial reporting.
Education
Licensed Life And Health Insurnace Producer - Life, Accident And Health Insurance Producer
Indiana Department of Insurance
Indianapolis, IN05-2024
Masters In Finance And Accounting
University of Sierra Leone-IPAM
Freetown Sierra Leone12-2020
Baachelor of Science in Applied Accounting
University of Sierra Leone-IPAM
Freetown Sierra Leone04.2016
Diploma in Softwear Packages - Microsoft Packages
Africa Information Technology AITH
Freetown, Sierra Leone02.2014
High School Diploma -
West Africa Methodist Collegiate Senior Secondary
Freetown, Sierra Leone. Wilkinson Road.05.2010
Skills
- Can comfortably use Zoom, Microsoft teams, outlook, and a fast-paced learner of new technology to enhance my effectiveness on job
- Good verbal, written and presentations skills
- Can adjust to any environment easily, adaptability
- CRM Software
- Product Sales
- Customer Service
- Computer Proficiency
- Problem-solving abilities
- Product Knowledge
Timeline
Customer Service Representative
Nachi America
06.2023 - Current
Customer Service Manager
United Bank for Africa Sierra Leone Ltd
12.2020 - 04.2023
Treasury Operations Officer
United Bank for Africa
12.2016 - 03.2020
Licensed Life And Health Insurnace Producer - Life, Accident And Health Insurance Producer
Indiana Department of Insurance
Masters In Finance And Accounting
University of Sierra Leone-IPAM
Baachelor of Science in Applied Accounting
University of Sierra Leone-IPAM
Diploma in Softwear Packages - Microsoft Packages
Africa Information Technology AITH
High School Diploma -
West Africa Methodist Collegiate Senior Secondary
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