Kargelis Frias
Orlando
Summary
Accomplished Front Desk Agent and Customer Service Representative with a proven track record in guest services and problem-solving skills. Excelled at Aloft Hotel by enhancing guest satisfaction and streamlining reservation processes. Skilled in cash handling and effective communication, adept at managing high-stress situations to improve customer loyalty and operational efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Aloft Hotel
05.2024 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Front Desk Agent
Lake Buena Vista Resort Village
08.2023 - 04.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Customer Service Representative
Milestone Cabinetry
03.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
Administrative Assistant
ECUASUENA, S.A.
07.2021 - 12.2022
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Business Administration
TOMAS ALVA EDISON
VARGAS, VENEZUELA.07-2015
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Oral and written communications
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
Aloft Hotel
05.2024 - Current
Front Desk Agent
Lake Buena Vista Resort Village
08.2023 - 04.2024
Customer Service Representative
Milestone Cabinetry
03.2023 - 08.2023
Administrative Assistant
ECUASUENA, S.A.
07.2021 - 12.2022
Bachelor of Science - Business Administration
TOMAS ALVA EDISON
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