Kari Blackburn
Manager
Alvarado,TX
Summary
Hard working and passionate Restaurant Assistant General Manager and former Restaurant General Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist customers . Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Ampex Brands of Dallas
05.2025 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Assisted in recruiting, hiring and training of team members.
Restaurant General Manager
Ampex Brands Of Dallas
12.2017 - 04.2025
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Created positive customer experiences by overseeing every area of operations.
- Verified accurate records and sufficient supplies by conducting nightly, weekly and period inventories of food, beverages and dry goods.
- Purchased adequate quantities of food, beverages, dry goods, and other supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed 20+ team members on effective methods, operations and procedures.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
GED -
Skills
- Waste Reduction
- Staffing and Sales Reporting
- Labor and Overhead Cost Estimation
- Staff Scheduling
- Restaurant Operation
- Delegating Assignments and Tasks
- Supply Ordering and Management
- Monitoring Food Preparation
- Money Handling
- Investigating Complaints
- Suggestive Selling
- Monthly Inventory
- Food Safety and Sanitation
- Staff management
- Inventory control
- Staff development
- Employee relations
- Food safety and sanitation
- Employee scheduling
- Workflow coordination
- Sales coaching
- Training and development skill
- Team leadership strength
- Customer service
- Staff hiring
- Effective leader
- Hiring and onboarding
- Decision-making
- Inventory tracking and management
- Delegating work
- Staff scheduling
- P&L management
- Performance evaluation and monitoring
Languages
English
Native or Bilingual
Timeline
Assistant General Manager
Ampex Brands of Dallas
05.2025 - Current
Restaurant General Manager
Ampex Brands Of Dallas
12.2017 - 04.2025
GED -
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