Kari Boaz
White Bear Lake,MN
Summary
Results-driven Bar Manager with expertise in inventory management, health regulations compliance, and staff training. Proven ability to enhance customer satisfaction and streamline daily operations.
Overview
21
21
years of professional experience
Work History
Bar Manager/Lead Server
Cabin 61
White Bear Lake, Minnesota
02.2018 - 08.2025
- Managed daily bar operations and staff scheduling at a busy local establishment.
- Oversaw inventory control and ordering of supplies to maintain stock levels.
- Trained and mentored new bartenders on service standards and cocktail preparation.
- Ensured compliance with health and safety regulations during service hours.
- Coordinated special events, including themed nights and private parties, for patrons.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Monitored patron alcohol consumption to encourage safety.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Reorganized bar stations to streamline service flow.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Restocked beer and liquor regularly and after special events.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Led team meetings to discuss service strategies and improve workflows.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Worked with management to coordinate special functions and events.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Processed guest checks using POS system accurately.
- Interacted and engaged with patrons to promote friendly environment.
- Resolved conflicts between employees quickly and fairly.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Calculated charges, issued table checks, and collected payments from customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Set up tables in between patrons to reduce wait times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus and answered questions regarding items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Bartender/Bar Manager/Lead Server
Willie's Harbor and Marina
St. Paul Park, MN
04.2014 - 02.2018
- Maintained cleanliness and organization of the bar area during busy shifts.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Engaged with customers to create welcoming and enjoyable experiences.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Followed health and safety guidelines to maintain a safe drinking environment.
- Developed knowledge of cocktail recipes to enhance drink offerings for patrons.
- Handled cash transactions accurately while processing customer payments efficiently.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Managed daily bar operations and staff scheduling for busy marina environment.
- Trained and supervised bartenders on drink preparation and customer service standards.
- Maintained inventory levels and ordered supplies to meet demand efficiently.
- Coordinated special events, including private parties and themed nights, at the marina.
- Fostered relationships with customers to promote loyalty and repeat business.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Lead Bartender/Lead Server
Bierstube Oakdale
Oakdale, Minnesota
06.2010 - 04.2016
- Trained and mentored junior bartenders on mixology techniques and customer service.
- Managed inventory levels and ordered supplies to maintain optimal stock.
- Developed relationships with suppliers for quality beverage procurement.
- Implemented efficient workflow processes to improve service speed and accuracy.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Coordinated special events, ensuring seamless execution of beverage services.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Trained new bartenders on drink preparation and upselling techniques.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Stocked bar with beer, wine, liquor and related supplies.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
Bar Manager/Club House Manager
Butternut Hills Golf Course
Sarona, Wisconsin
05.2004 - 01.2010
- Managed daily bar operations and staff schedules at a busy golf course.
- Oversaw inventory management and ordered supplies to maintain stock levels.
- Trained new bartenders on service standards and drink preparation techniques.
- Ensured compliance with health and safety regulations in beverage service areas.
- Developed strong customer relationships through attentive service and communication.
- Coordinated special events, including tournaments, to provide tailored bar services.
- Resolved customer complaints quickly to maintain a positive atmosphere at the bar.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Reorganized bar stations to streamline service flow.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Restocked beer and liquor regularly and after special events.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Planned and coordinated special events to boost customer numbers and profits.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted in organizing events and tournaments for members and guests.
- Facilitated member engagement through excellent customer service practices.
Education
Rice Lake High
Rice Lake, WI05-1996
Skills
- Inventory management
- Event coordination
- Staff training
- Health regulations compliance
- Beverage menu optimization
- Customer relationship management
Timeline
Bar Manager/Lead Server
Cabin 61
02.2018 - 08.2025
Bartender/Bar Manager/Lead Server
Willie's Harbor and Marina
04.2014 - 02.2018
Lead Bartender/Lead Server
Bierstube Oakdale
06.2010 - 04.2016
Bar Manager/Club House Manager
Butternut Hills Golf Course
05.2004 - 01.2010
Rice Lake High