KARI A. BRYAN
DOVER,AR
Summary
Dedicated team player with over 20 years customer service and clerical experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DFA SERVICE REPRESENTATIVE
State of AR Dept of Finance & Administration
2021.09 - Current
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal to prepare court documents and present evidence to support child support orders.
- Maintained strict confidentiality while managing information related to clients personal lives and finances.
- Managed over 1000 cases, ensuring accurate documentation and timely resolution.
- Utilized research techniques to uncover information during investigations of finding parties pertaining to cases.
Head Cashier
Lowe’s Home Improvement
2021.05 - 2022.07
- Reconcile Self Check Out Registers Weekly maintaining zero balance.
- Mentored new and current 10 team members on POS system operation, customer service strategies, and sales goals.
- Conducted regular audits of 20 register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Telecommunicator
City of Conway - Conway Police Department
2016.04 - 2021.02
- Used various Programs such as CAD, ACIC, MDIS, NCIC to receive and transmit officer transmissions and provide information to other agencies and departments.
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Trained new employees on 911 systems, phone and radio etiquette, and departmental policies.
- Collected, analyzed information, documentation, and physical evidence associated with investigations.
- Collaborated with federal agencies on investigations.
Medical Provider Analyst
Hewlett Packard Enterprises
2014.10 - 2016.04
- Demonstrated high levels of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Reduced claims processing time by 15% implementing efficient analytical techniques and strategies.
- Collaborated with cross-functional teams to develop best practices for claim handling procedures.
- Examined claims forms and other records to determine insurance coverage.
Cash Vault Teller
Garda
2014.04 - 2014.10
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on daily basis.
- Adhere to strict company policies and regulations regarding cash handling and transaction documentation.
- Minimized discrepancies in financial records.
Cage Cashier Supervior
Isle Casino Cape Girardeau
2012.09 - 2014.02
- Performed financial and budget analyses to determine requirements and justify requested funding.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Educated 7 staff members on identifying and preventing fraudulent activities.
- Conducted thorough investigations of suspected fraud cases, leading to recovery of lost funds.
Education
General Studies - Criminal Justice
Brevard Community College
Palm Bay, FLHigh School Diploma -
Bayside High School
Palm Bay, FL05.2002
Skills
- Able to quickly adapt and learn new skills/policies
- Skilled in Attention to Detail and Organization
- Knowledge of Computer Systems and Programs
- Excel in Critical Thinking and Time Management
- Team Collaboration and Leadership
Certification
- Basic Telecommunicator Course
- NCIC / ACIC Certified
- Tactical Dispatching Training
- Certified Training Officer Course – ALETA
Accomplishments
- Received Disptacher of the Year for 2018
- Received Form 1 in 2018 for assisting coworkers with the identification of a “swatting call”.
- Rceived Form 1 in 2020 for assisting in locating a missing juvenile while collaborating with UCA Police.
- Received Form 1 in 2020 for providing suspect information timely to all responding units in domestic hostage situation.
Timeline
DFA SERVICE REPRESENTATIVE
State of AR Dept of Finance & Administration
2021.09 - Current
Head Cashier
Lowe’s Home Improvement
2021.05 - 2022.07
Telecommunicator
City of Conway - Conway Police Department
2016.04 - 2021.02
Medical Provider Analyst
Hewlett Packard Enterprises
2014.10 - 2016.04
Cash Vault Teller
Garda
2014.04 - 2014.10
Cage Cashier Supervior
Isle Casino Cape Girardeau
2012.09 - 2014.02
General Studies - Criminal Justice
Brevard Community College
High School Diploma -
Bayside High School
- Basic Telecommunicator Course
- NCIC / ACIC Certified
- Tactical Dispatching Training
- Certified Training Officer Course – ALETA
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