Kari Carleton
El Sobrante,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Vice President of Operations
Kelly-Moore Paint Inc
San Francisco, CA
10.2022 - Current
- Motivate and encourage 114 stores/employees through change – Transition through company acquisition.
- Identified issues with inventory, workforce, and material sourcing and implemented successful solutions.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Supported project management team for optimal performance.
- Established performance goals for department and outlined processes for achievement.
- Improved employee satisfaction rating by realigning and enforcing policies and implementing Suggestion Box to increase employee engagement.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Drove team engagement to achieve aggressive company targets.
- Established performance goals for department and outlined processes for achievement
Inventory Management Specialist - Pacific Region
Kelly Moore Paint Inc.
San Francisco, CA
02.2017 - 10.2022
- Collaborated with 114 stores in Pacific Division to stay current on inventory levels, complete accurate orders and resolve item issues.
- Created internal audit process and audited underperforming stores.
- Monitored full inventories and documented quantities to maintain accuracy.
- Analyzed inventory trends to identify potential issues and discrepancies, example Slow Moving Inventory
- Created and implemented software with IT Department and Tableau partners for all 114 stores to view everyday statistics regarding Inventory levels.
- Tracked total shrink by Store and District level to identify areas of concern.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
District Operations Manager - East Bay
Kelly Moore Paint Inc
Walnut Creek, CA
01.2012 - 02.2017
- Enhanced District performance by implementing proven management processes to increase revenue for 19 stores.
- Analyzed sales trends and customer feedback to develop new strategies for improving operations.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
District Operations Manager - North Bay
Kelly Moore Paint Inc
Novato, CA
02.2011 - 01.2017
- Enhanced District performance by implementing proven management processes to increase revenue for 16 stores.
- Led regular meetings with regional staff to review progress, address challenges and drive timely task completion.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions at Kelly Moore.
- Trained new Store Managers on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
District Operation Manager - Peninsula
Kelly Moore Paint Inc
San Francisco, CA
01.2002 - 01.2011
- Enhanced district performance by implementing proven management processes to increase revenue for 15 stores.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager - 4 Different Locations
Kelly Moore Paint Company Inc`
San Francisco, CA
06.1997 - 01.2011
- Managed 4 Different Stores in 4 different Districts: Albany CA, San Ramon CA, San Rafael CA and Walnut Creek CA
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Small Business Management
Los Medanos College
Pittsburg, CAHigh School Diploma -
Concord High School
Concord, CASkills
- Manage Operations
- Business Storytelling
- Performance Monitoring
- Budgeting and Forecasting
- Motivational Leadership
- Budget Oversight
- Approachable and Outgoing
- Negotiation and Persuasion
Timeline
Vice President of Operations
Kelly-Moore Paint Inc
10.2022 - Current
Inventory Management Specialist - Pacific Region
Kelly Moore Paint Inc.
02.2017 - 10.2022
District Operations Manager - East Bay
Kelly Moore Paint Inc
01.2012 - 02.2017
District Operations Manager - North Bay
Kelly Moore Paint Inc
02.2011 - 01.2017
District Operation Manager - Peninsula
Kelly Moore Paint Inc
01.2002 - 01.2011
Store Manager - 4 Different Locations
Kelly Moore Paint Company Inc`
06.1997 - 01.2011
Small Business Management
Los Medanos College
High School Diploma -
Concord High School
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