Kari Carsten
Tecumseh,OK
Summary
Dependable office management professional brings over 20 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in medical office environments.
Overview
14
14
years of professional experience
Work History
Office Manager
Shared Practices
Scottsdale, Arizon
11.2022 - 03.2024
- Greeted patients and provided patient forms to be completed before their appointment.
- Confirmation calls, called potential leads that would schedule on line, communicated with patients that would reach out on our facebook page or website.
- consultation coordinator did all consults worked with provider to determine the best treatment plan for patients.
- Helped patients to pre-qualify for financing and to create a financial plan for their treatment. Assisted patients that had insurance to fill out an insurance claim to submit to their insurance for reimbursement.
- Recruited and interviewed prospective employees, provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management, including daily and weekly trackers.
- Attended weekly meetings with upper management
- Accounts payable making sure vendors were paid, issued any patient refunds.
- Accounts receivable posting payments to patient accounts, balancing bank account, made deposits.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
Office Manager
Aspen Dental
Shawnee, Oklahoma
01.2018 - 11.2022
- Same as above
- With Aspen Dental I also verified insurance benefits and eligibility
- We had temp doctors so I help with scheduling them and reporting to the temp agency
- I did all recruiting, interviewing, hiring, and making sure new employee's had proper training.
- Traveled and filled in for other Aspen Clinics in the OKC and Norman area.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
Office Manager/Referral Coordinator
SSM Health St. Mary's Hospital
Shawnee, Oklahoma
04.2010 - 01.2018
- Greeted Patients at check in, scheduled patients for four doctors.
- Maintained doctors schedule to make sure they had a good patient flow without being over loaded.
- Recruited, interviewed and hired all front staff as well as trained them for our clinic as well as other clinics.
- Verified insurance, took payments, posted payments, end of day reports, deposits
- Referrals for multiple doctors at our clinic as well as other clinics.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
Education
CPT Medical Coding
AAPC
Utah12-2025
High School Diploma -
Tecumseh High School
Tecumseh, OK05-1990
Skills
- Patient Care
- Employee Training
- Scheduling
- Treatment Planning
- Conflict Resolution
- Team Leadership
- Strong Work Ethic
- Epic, Epms, Open Dental, EMR, EHR
- Collections
- Recruiting
References
References available upon request.
Timeline
Office Manager
Shared Practices
11.2022 - 03.2024
Office Manager
Aspen Dental
01.2018 - 11.2022
Office Manager/Referral Coordinator
SSM Health St. Mary's Hospital
04.2010 - 01.2018
CPT Medical Coding
AAPC
High School Diploma -
Tecumseh High School
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