Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kari Cianci

Cumming,GA

Summary

Dynamic bilingual professional with a proven track record at TJ Max, enhancing customer experiences and driving revenue through expert merchandising and exceptional service. Excelled in conflict resolution, supervising hotel staff, and team leadership at Springhill Hotel by Marriott, boosting staff performance and guest satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Customer Service Associate

TJ Max
11.2023 - 01.2025
  • Customer service Jewelry Associate
  • Customer care, listen to customer concerns, answer customer questions and provide information about the company’s products
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Planned and executed merchandising area and the setting up of promotional displays to attract customer attention towards specific products or brands.
  • Handled cash register operations accurately while minimizing discrepancies.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Merchandise handling and assisting customers with purchase decisions.
  • Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
  • Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.

Hotel Staff Supervisor

Springhill Hotel by Marriott
08.2022 - 08.2022
  • Supervise Hotel Staff
  • Conducted regular inspections of hotel facilities to identify areas in need of maintenance or improvement.
  • Trained new staff members on hotel policies, procedures, and best practices for delivering excellent customer service.
  • Collaborated with housekeeping staff to ensure timely room turnovers and maintain high standards of cleanliness.
  • Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
  • Created lasting memories for guests celebrating special occasions by arranging personalized amenities or experiences.
  • Performed administrative tasks such as managing reservations, preparing reports, and maintaining accurate records of daily transactions.
  • Ensured optimal staffing levels by creating work schedules based on forecasted demand patterns.
  • Improve staff performance through training, attention to detail and empathetic problem-solving methods.
  • Resolve staff and guest conflicts in a professional and courteous manner.
  • Inventory and order business supplies. Guest billing, responding to emails, and social media inquires.
  • Managed room inventory effectively to optimize occupancy rates and maximize revenue potential.

Education

Phlebotomy Technician

National Health Care Association
01-2021

Certified Nurse Assistant (CNA)

American Red Cross
01-2019

Skills

  • Bilingual (English - Spanish)
  • Excellent written and oral communication with the ability to work in a team
  • Good communication skills including conflict resolution
  • Customer and vendor relations including customer support
  • Experienced cashier
  • Microsoft Office (Excel/Word/Power Point)
  • CPR, First Aid, and EAD

Certification

Individual Eyelash Extensions

Lymphatic Drainage Massage

Lash Lift Specialist Ellebana

Dermaplaning

Phibrows Artist Microblading

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Customer Service Associate

TJ Max
11.2023 - 01.2025

Hotel Staff Supervisor

Springhill Hotel by Marriott
08.2022 - 08.2022

Phlebotomy Technician

National Health Care Association

Certified Nurse Assistant (CNA)

American Red Cross

Similar Profiles

CREATE PROFILE
Kari Cianci