Kari Clagg
Fostoria,OH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Ohio Logistics
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Job Developer
Capabilities
08.2022 - Current
- Communicated with clients to understand their goals and ambitions.
- Assisted clients to discover and overcome their personal barriers and set goals.
- Assess the strengths of individuals and teach them to use them effectively.
- Guided clients in learning to complete job tasks.
- Established and maintained working relationships with employers, industry organizations, and public agencies to source job openings and secure employment and vocational training opportunities for clients.
- Evaluated individuals background, skills, and interests and matches to potential job openings.
- Coached and prepared individuals for interview and entry into the workforce.
Data Entry Clerk
NSI Crankshaft
10.2021 - 06.2022
- Checked source documents for accuracy, verified when necessary.
- Research further information when necessary.
- Assisted with receptionist duties, file organization and organized forms.
- Completed all assigned data entry requests and tasks within required time frames while maintaining a high level of quality.
Job Coach
Abilities In Action
06.2020 - 10.2020
- Supported, trained, and supervised small groups of students who may have developmental disabilities to acquire the skills needed to perform specific job tasks, work routines, and personal life habits.
- Assisted students in performing their work responsibilities in a way that fosters independence, develop natural supports and help to ensure retention.
- Provided daily job skills training with a focus on common employment inclusion.
Paraprofessional
Hopewell-Loudon School
11.2015 - 08.2020
- Classroom Paraprofessional -
- Served as a counselor to establish and enforce rules for behavior and policies and procedures to maintain order among students.
- Taught socially acceptable behaviors, employing techniques such as behavior modification and positive reinforcement.
- Modified the general education curriculum for special needs students with a variety of handicapping conditions.
- Prepared, administered, and graded tests and assignments to evaluate student progress.
- Provided extra assistance to special needs students, such as students with physical and mental disabilities including spinal bifida, intellectual disabilities, and autism.
- Tutored and assisted students individually with Reading, Writing, Math, and Science Education.
- Helped students master assignments and reinforced learning concepts presented by the teacher.
- Library Aide -
- Processed new materials, making them ready for checkout.
- Helped students and faculty locate materials.
- Shelved materials and made sure items were maintained in the correct order.
- Monitored students while using the library.
- Prepared bulletin boards and displays on a regular basis.
- Assisted with special projects and programs.
Education
Diploma - undefined
Hopewell-Loudon School
Bascom, OH05.1998
Skills
- CPR Certification
- Paraprofessional Certification
- Typing
- Customer Service
- Classroom Management
- Behavior Management
- Organization
- Writing
- Special Needs
- Tutoring
- Attention to Detail
- Active Listening
- Time Management
- Positive Attitude
- Relationship building
- Problem resolution
- Customer relations
- Conflict resolution
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
Timeline
Customer Service Representative
Ohio Logistics
05.2023 - Current
Job Developer
Capabilities
08.2022 - Current
Data Entry Clerk
NSI Crankshaft
10.2021 - 06.2022
Job Coach
Abilities In Action
06.2020 - 10.2020
Paraprofessional
Hopewell-Loudon School
11.2015 - 08.2020
Diploma - undefined
Hopewell-Loudon School
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