Kari Clausen
Winter Garden
Summary
Dynamic customer service professional with extensive experience at Twistee Treat Posner, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and a calm demeanor, consistently fostering loyalty and positive shopping experiences. Skilled in POS operation and adept at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Twistee Treat Posner
08.2025 - Current
- Processed customer transactions accurately using point-of-sale system.
- Assisted customers with product selections and inquiries to enhance satisfaction.
- Maintained cleanliness and organization of checkout area for efficient operations.
- Resolved customer complaints promptly, ensuring positive service experience.
- Collaborated with team members to optimize workflow during peak hours.
- Handled cash register operations, balancing cash drawer at shift end.
- Educated customers on promotions and loyalty programs to increase engagement.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Expeditor
The Joint
05.2024 - 08.2024
- Coordinated inbound and outbound shipments to ensure timely delivery and inventory accuracy.
- Monitored stock levels and initiated reorder processes to maintain optimal supply chain flow.
- Collaborated with suppliers to resolve discrepancies, improving communication and order fulfillment efficiency.
- Utilized inventory management software to track shipments and streamline procurement processes.
Server
Pebble Springs
08.2023 - 04.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Managed cash and credit transactions efficiently during peak hours.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Recommended menu items based on customer preferences, improving satisfaction levels.
- Adapted quickly to changing demands during busy shifts, ensuring smooth operations.
- Handled customer inquiries and concerns professionally, fostering positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Cashier
Yalaha Bakery
11.2020 - 03.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
High School Diploma -
Tavares High School
TavaresSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- POS system operation
- Merchandise restocking
- Drawer management
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Basic math
- Cultural awareness
- Calm demeanor
- Order coordination
- Customer assistance
Timeline
Customer Service Cashier
Twistee Treat Posner
08.2025 - Current
Expeditor
The Joint
05.2024 - 08.2024
Server
Pebble Springs
08.2023 - 04.2024
Customer Service Cashier
Yalaha Bakery
11.2020 - 03.2021
High School Diploma -
Tavares High School