Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kari Conley

Kari Conley

Customer Service
Bernhards Bay,NY

Summary

Educated single mother trying to provide a better life for my kids. The gap in my work career was due to mother being diagnosed with ALS. I had to leave my place of employment and move to take care of her, I did that her remaining 4 years until she passed away. She passed during the pandemic so enrolled in DeVry University where I graduated with honors with my associates degree in applied sciences focus on engineering technology. I also got my undergrad for Information technology essentials. I would be a great employee because I am a very patient, empathetic person, and I am always cheering other people on and pushing them to do their best. I think I would greatly motivate my coworkers as I take work very seriously while maintaining an upbeat personality. I have had a few jobs that were big on customer service, I personally love customer service jobs, trying to help someone fix a problem or help reassure the customer that we're doing everything we can possible to correct this inconvenience. That we will do everything in our power to accommodate and correct these issues. I was on the Dean’s list multiple times throughout my college career and even got nominated to the NSLS, The National Society of Leadership and Success. There I accomplished my advanced leadership and Executive Leadership courses and credits. I graduated early from DeVry University with a 3.95 GPA and even participated in a volunteer project for my peers and community called Helping Hands, as part of my Better World Project Focusing on mental health and bridging the gap that separated my community and peers. During the courses in the NSLS I was involved with Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session. Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting. Success Networking Teams: Participated in peer based leadership development teams Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Inbound Call Center Agent

Answering Service, Medical Answering Services, LLC
09.2018 - 12.2019
  • Develop and maintain computerized record management systems to store, process, and analyze data, such as personnel activities and information, and to produce reports
  • Develop and implement organizational policies and procedures for the facility or medical unit
  • Establish objectives and evaluative or operational criteria for units they manage
  • Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization
  • Scheduled transportation with the appropriate vehicle’s requirements (ex ambulatory, van, taxi) how many people are going on the trip, is it one way or do they need to schedule return trip as well
  • Make sure the appropriate documents and releases are filled out for the use of transportation services
  • Make sure the providers as well as the clients follow and abide, by company policies
  • Customer satisfaction and relations are very important
  • Had to have people skills and be educated about what our company offers.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.

Cleaning Specialist

ALPS Professional Cleaners
Syracuse, NY
09.2016 - 09.2018
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees
  • Gather and empty trash
  • Dust furniture, walls, machines, or equipment
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming
  • Service, clean, or supply restrooms
  • Clean and polish furniture and fixtures
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
  • Requisition supplies or equipment needed for cleaning and maintenance duties
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
  • Strip, seal, finish, and polish floors
  • Remove snow from sidewalks, driveways, or parking areas, using snow shovels or spreading snow-melting chemicals.

Cashier

Dollar General Corporation
Constantia, NY
11.2014 - 09.2016
  • Taught coworkers how to provide excellent customer service
  • Managed customers, and stocked shelves, Operated a POS terminal and stocked inventory as a cashier
  • Set up store plan-a-grams and Oversaw all financial transactions, paperwork, and inventory
  • Lead and motivated others to meet goals before deadlines
  • Asked to be Promoted after just three months after getting hired as a cashier
  • Clean up, stocking, recover, and be the head cashier
  • Maintained a clean, safe, and productive work environment
  • Maintaining a record of sales for each day Running the cash register, interacting with customers, stocking shelves, and cleaning the store
  • Took over the Manager's or Assistant Manager's duties in the absence
  • Counted the safe at the opening/closing of the store, counted the cashier tills at the beginning and end of each of shift, did the paperwork, Run the register, controlled the shift that was assigned to, done deposits for the shifts, stocked the shelves when needed, set up displays, Recovery, anti-theft
  • Provide prompt, friendly, reliable service to customers
  • Balance a cash drawer daily while staying within set policy guidelines Reached a record high in our store for donations for the day.

Education

Associate Degree - Applied Sciences, Engineering Technology

DeVry University
Villa Park
11.2021 - 08.2023

Undergraduate certificate in Information Technology - undefined

DeVry University
August 2023

Skills

  • Customer service
  • POS
  • Leadership
  • Organizational skills (2 years)
  • Problem solving
  • Cleaning
  • Determined
  • Cash Handling
  • Customer Needs Assessments
  • Forms Completion
  • Customer Satisfaction
  • Training and Development
  • Problem-Solving Skills
  • Customer Service Optimization
  • Special Requests
  • Call Connections
  • Sales Expertise
  • Call Center Operations
  • Customer Communication
  • Brand Representation
  • Quality Control
  • Till Counting
  • Inbound Phone Call Management
  • Verbal and Written Communication
  • Agent Support
  • Customer Account Updates
  • Database Research
  • Microsoft Office
  • Call Documentation Skills
  • Credit Card Applications
  • Caller Accomodations
  • Program Promotion
  • Customer service
  • Customer Support
  • Appointment Scheduling
  • Answering Questions
  • Conflict Resolution Techniques
  • Providing Customer Support
  • Information Updates
  • Client Relationships
  • Performance Improvement
  • Logging Call Information
  • Resolving Issues
  • Staff Mentoring
  • Merchandise Orders and Exchanges
  • POS Systems and Ordering Platforms
  • Invoice Preparation and Processing
  • Telephone Interviews
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Call Control
  • Complex Product Knowledge
  • Charitable Donations
  • Cash Register Operations
  • Cultural Awareness
  • Process Payments
  • Order Taking
  • Issue and Complaint Resolution
  • Revenue Generation
  • Serve Customers
  • Customer Loyalty
  • Electronic Systems
  • Email Etiquette
  • Conversation Recording
  • Customer service
  • Calm and Professional Under Pressure
  • Store Layouts
  • Call Transfers
  • Policy and Procedure Adherence
  • Multi-Line Telephone Systems

Timeline

Associate Degree - Applied Sciences, Engineering Technology

DeVry University
11.2021 - 08.2023

Inbound Call Center Agent

Answering Service, Medical Answering Services, LLC
09.2018 - 12.2019

Cleaning Specialist

ALPS Professional Cleaners
09.2016 - 09.2018

Cashier

Dollar General Corporation
11.2014 - 09.2016

Undergraduate certificate in Information Technology - undefined

DeVry University
Kari ConleyCustomer Service