Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kari Cunningham

Danville,IL

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Service Desk Coordinator

Walgreens
06.2016 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Pricing Coordinator

Meijer
07.2014 - 06.2016
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Conducted market research to identify new opportunities and target markets.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.

Health Care Tech

Carle Hospital
07.2010 - 06.2014
  • Maintained accurate patient charts and medical records.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Cared for patients by providing personal assistance and ambulation.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Utilized medical software to document and track patient progress.
  • Participated in hospital and clinic staff meetings to discuss patient care.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Instructed patients in at-home care and continued treatments.
  • Advised patients and families on health topics pertinent to care and treatment.

Education

GED -

Westville High School
Westville
05.2006

Skills

  • Corrective Actions
  • Patient Intervention
  • Service Desk Management
  • Customer Implementation Support
  • Document and Records Management
  • Documentation
  • Meeting Coordination and Support
  • Multitasking and Organization
  • Attention to Detail
  • Handling Customer Complaints
  • Incident Escalation
  • Help Desk
  • Operational Efficiency
  • Knowledge Base
  • Customer Communication
  • Call Center Operations
  • Progress Reporting
  • Listening Skills
  • Quality Inspections
  • Conflict Resolution
  • Customer Satisfaction
  • CSR Systems
  • Client Databases
  • Keeping Records
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Hardware Replacement
  • Till Counting

Timeline

Service Desk Coordinator

Walgreens
06.2016 - Current

Pricing Coordinator

Meijer
07.2014 - 06.2016

Health Care Tech

Carle Hospital
07.2010 - 06.2014

GED -

Westville High School
Kari Cunningham